Jira Service Management

Hi, I've just done a OpsGenie to JSD integration. Our use case for JSD is that we have a number of external customers sandboxed by organisation serviced by one central support team. We use project a...

• Question
• opsgenie

Hello, the work order submitted by the customer wants to be automatically assigned to the relevant responsible person. There is no need for the administrator to manually assign tasks, how can the set...

• Question
• cloud
• jira-service-desk

Hi, i'm using MS AD user catalog, one of users was disabled in AD and it is inactive in Jira SD but after enabling it in AD it is still inactive in Jira syncronisation is ok   how can i ma...

• Question
• jira-service-desk

Hi Team,   Is there any available option in Jira cloud Support Desk to create an alert when any of the jira ticket gets deleted ? We recently had a situation where one of the tickets got dele...

• Question
• cloud
• jira-service-desk

Hey guys, Trying to create a search which shows issues updated less than or equal to 5mins ago.    issuetype in ("Reception - General Assistance TTP") and status in (Open) and updated &l...

• Question
• cloud
• jira-service-desk

Hello,   Does Jira track or count amount time time an issue is in a status?   Thank you

• Question
• cloud
• jira-service-desk

サポート課題に必要な情報を入力して作成しようとすると「このフォームには有効なデフォルト値が設定されていない非表示フィールドが含まれています」とエラーメッセージが表示して作成できない。 Approvers→構成→規定値の編集で値を設定した後からこのエラーが表示されるようになった。 Approversを利用していない他のプロジェクトの課題新規作成でも同じ状態になってしまった。  

• Question
• jira-service-desk
• jira-service-desk-server
• language-ja
• server

Agent resolves ticket and customer gets email with agent's response. Then customer replies to the email. An email goes to agent and the ticket is updated, but how would other agents know for the cas...

• Question
• cloud
• jira-service-desk

Hello. I'm experiencing a problem with my Jira Service Desk cloud instance and I'd like to know if anybody has eve faced it and found a way to solve it: Context: Issue successfully created trhough i...

• Question
• cloud
• email
• jira-service-desk
• notification

Hi Support,  on my project in Servicedesk  I need to hide some articles From  customer portal. How to implement this?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Community, I'm new to Jira development, Im looking for some help on: when ever field1(date type) is updated in Issue, we need that field1 date should copy to field2 I know this can be done ...

• Question
• cloud
• jira-core
• jira-service-desk
• jira-service-desk-cloud

I want our customers to be able to see at a glance everyone that will be able to read their email responses.    However when I use ${request.sharedwith} in the notification template, i...

• Question
• cloud
• jira-service-desk
• notification

Hello!   My team is trying to add certain information and downloads to our service desk knowledge base and want to know if we can restrict access to these files/pages to certain customers or c...

• Question
• cloud
• jira-service-desk

Hi, I've just added OpsGenie to a Jira Cloud Service Desk. Our service desk is I would like OpsGenie to comment on a ticket when it is acknowledged but I would like the comment to be internal only.&...

• Question
• opsgenie

Hi Altassian Community! I connected my custom email to the Jira Service Desk so I can start managing tickets from Jira, but it also automatically deletes any email that is on my Yahoo inbox. Is th...

• Question
• cloud
• jira-service-desk

Help!   No idea what has changed but just tried to create a new project (2 or 3 times) and it is appearing in a foreign language (Czech). I checked the language setting in the Systems menu and...

• Question
• cloud
• jira-service-desk

I have an issue to modify some fields of the portal. For example: default language, title, welcome message. Each time I try, there is no effect on those field. In the contrary, I can modify the lo...

• Question
• cloud
• jira-service-desk

Hi, trying to install JSD server edition 4.9 on linux using a MySQL 5.7 server - getting the error when trying to setup the database via webpage (express vs custom) - choosing custom since we have a...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are about to launch JSD with multiple service desks in the portal. I had been looking for a way to control the order in which the tiles for the different service desks appeared, but was unable to ...

• Question
• cloud
• customer-portal
• jira-service-desk

Hi all, Let's say in the past, we had the problem X and we solved it with the solution Y. What we are trying to do is that if same error occurs, we would like to look at the previous solution so tha...

• Question
• jira-service-desk
• knowledge-base
• label
• search

Client provided certificate which was locally generated on Active Directory server. I have imported the file into keystore "cacerts" in JIRA directory but still get this error = PKIX Path Building F...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi at all, I'm trying to create a widget. When it comes to save, I always get the message "We can't save the widget right now. Try again in a little while.". I think the permissions should b...

• Question
• cloud
• jira-service-desk

Hello, I want to consult how to assign a problem ticket submitted by a customer to the designated customer service system automatically. I do n’t understand how the operation can be made to a custome...

• Question
• cloud
• jira-service-desk

Dear colleagues from Atlassian Community, I want to send a cancel notification with a survey attached to it.  I couldn't find any solution for this task.  Do someone can help me ?  ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I am pretty new to this an I hope someone can help me out here.. I have a new Zabbix 5.0 Server and get notifications from zabbix to opsgenie via the integrated webhook. I used this instruction...

• Question
• opsgenie
• zabbix