Community resources
Community resources
Community resources
Jira Service Management
-
I'm helping to configure our Jira Service Desk projects and am struggling with the New Issue view. I have the Issue Type set up, added them to the screen for the Issue Type and done all of the associ...
-
How can only organizational users email ticket requests without also allowing the rest of the world?
When configuring preferences for users to create tickets by email, it appears that the only options are to have each user be manually added so they can create tickets, or open the system so that anyo...
-
Hello, when i answer a request via comment, the customer and the request participants each receive an email, without knowing that the other received one as awell. How can i tell JSD to add the requ...
-
Hello Community! There is a erros on our Jira Service Desk Portal. When we fill a text field and send the request, the following message appears: "Couldn't send request - Please cop...
-
This list was inspired by some recent chats that I've had with newer Opsgenie customers. Sometimes people get stuck doing something a certain way, or are forcing solutions to work together because of...
- Article
- best-practice
- incident-management
- opsgenie
-
I have created a project with service request, incident, problem and change ticket types. These have been modified and some ticket types made available from the portal (Service Requests and incident...
-
Hello dear community. I was faced a really strange issue with gadgets URL. It showing me that error on troubleshooting page and on Dashboard also. The problem is that base URL correct and i'm acces...
- Question
- jira-server
- jira-service-desk-server
- server
-
Hi, I'm looking for a way to link an entire confluence to Jira service desk and not just a space, is this possible ? Or maybe to link 2 or 3 spaces to a single project? Thn...
-
Community, What's the best way to make this SLA a reality in JSD NG? This SLA is intended to provide a customer with an update to their ticket at least every 24 hours even if the update is simple l...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
-
We have the following problem or lets say challange: We use Jira Service Desk and Confluence In Jira we have a Project called Support and in that project we have our customers. Now we are changing ...
-
We have defined a project role "Agents to be notified". We have added this role to [user] via the project's People. We have granted all permissions to the project role in the notifi...
-
I want to add current user as request participant if the request is submitted on behalf of some else. Ex: Reporter = xyz, submitter = logged in user . If reporter is not submitter then add sub...
-
Hello, In version 4.7 of the service desk, all new tickets are by default set as "private"/ not shared with organization. Our customers almost never worry themselves with this option....
-
Hello, Is it possible for me to receive an email notification/details whenever someone else creates a new ticket? Thanks. Regards, Mark Lewis
-
Hello, is there actually any other chart gadget than created vs. resolved geadget that shows all created, open and resolved tickets? Thanks!
- Question
- jira-service-desk
-
Hello, is there a way to query to summarize of all open tickets in one? Open tickets include tickets like, open, ready for support, in progress etc. Thanks in advance!
- Question
- jira-service-desk
-
I wonder if anyone can help me understand the rules which JSD Cloud uses for customer authentication? In some cases the credentials for a given customer (assuming they are not also a licensed user o...
-
Hi Team, When I am trying to `Copy custom field values` using built in scripts, the whole html attributes are copying into the text field. Is there any way to copy to-do custom field value to multi...
- Question
- jira
- jira-administration
- server
-
I'm setting up a Jira Issue Collector that will create issues on a Service Desk project. I've got it working but the request type isn't getting set. I don't want the user to be able to pick the requ...
-
We need our costumers to know that we are off our working hours in this cases.
-
I have a SD project with a Confluence KG connected. For this KB I created a template that should be used to add new KB articles. When I am in Jira Service Desk and try to add a new article to the KB...
-
I tried to create a Jira Service Desk project type (with an agent license). I tried creating a new project (next-gen), I am unable to select Service Desk type project. I have tried some on...
-
Hi, I'm using Jira Service Desk with a "Next gen service desk" Project. I'm unable to find where can i change the email jira use to send emails to my customer. By default it's something like:&...
-
Hi All, I am wanting to Import a finished Microsoft Project Plan with its WBS in Jira (cloud). I want to then be able to utilise the Microsoft Teams for Jira and access all the tasks and assign memb...
-
When we originally tried out OpsGenie a few months ago there was an icon in the lower right part of the screen that allows us to open a chat window with support. We just got our license and I've been...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 43 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 4 hours ago | ||
| 7 hours ago | ||
| 21 hours ago | ||
| yesterday |