Community resources
Community resources
Community resources
Jira Service Management
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It has come to our attention after reviewing some tickets, but users are able to leave internal comments on all service desk tickets. Reviewed: https://confluence.atlassian.com/serviced...
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What permissions / role do I need to perform global edits? My account has Admin role attached, but I can't edit another user's full name. I've also tried being an owner, but no luck. ...
- Question
- opsgenie
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Or one it is installed can I just add it to specific Projects
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I am using the refined site for the customer portal for Jira Service Desk Cloud /Confluence Cloud?. I was trying to extract the loggedin user email and pass it on using AJS. Is there a way to access ...
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Hey i am not sure what happened. i updated jira service desk from 4.5.0 to 4.7.1 and for some reason, the queues area looks.. different... i cant put my finger on it, but it seems like everything is ...
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Does JIRA Service Desk Portal allow the addition of "Date Opened" to the Requests Report View?
- Question
- cloud
- jira-service-desk
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Where is the archive file for a manual upgrade to Jira Service Desk (4.7.1) Data Center (Jira 8.7.1)
https://confluence.atlassian.com/adminjiraserver/upgrading-jira-data-center-manual-938846951.html Says if we want to do manual, get the archive file. I don't see an archive file for newer...
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Currently when a support agent responds to a service desk case, the status is automatically changed to "Waiting for Customer" however we want it do behave differently by changing to a different statu...
- Question
- cloud
- jira-service-desk
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Hi there, we are installing a new jira service desk for testing and after I select I set it up myself I end up with a Null Pointer Exception (attached) Does anyone know how can I solve this? ...
- Question
- jira-service-desk
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I need the ability to create tickets on Jira from Elasticsearch using the API, but I dont want to use an agent account to authenticate. Is there a way of creating a service account for such a purpos...
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Hi, When I create a new project in jira service desk. It for some reason automatically import a bunch of customers and organizations that shouldn't be there. Where does it get that data from an...
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When we search for documentation and articles related to the customer portal, we usually find information that helps agents and administrators to customize and use it, but there are no tutorials abou...
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Can you link two issues raised by the client automatically from some common field between the two or the summary?
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Hi Team, I am very new to the Jira service desk system. We have got the requirement i.e., We have a custom field named Category and it has a 4 values. If customer select one category value '...
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I'm getting several Jira notifications every day that only seem to exist for a split second. I'll hear the notification sound, but by the time I've actually picked up my phone, the notification is g...
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1) The latest version 2) Date of release 3) OS Compatibility 4) Browser Capability 5)
- Question
- cloud
- jira-service-desk
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How do I change this drop down menu? The one that says "Minor repair" "Major repair" "Safety hazard" "Replacement required" I want to change the drop down menu to have differe...
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Running into an issue where customers who email in for the first time are being added into the "Internal Access" portion with "-" set as their role instead of the Customers listing. This is causing u...
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We just upgraded our Jira server to the latest version and I would like produce audit report with the following details: Who has permission to view the project What roles are defined What groups ...
- Question
- jira
- jira-service-desk-server
- list
- report
- server
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We are using two workflows for our project: (1) for the story (2) for the sub-tasks We are trying to create some automations to make it easier for scrum masters to keep the board organized. One o...
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I have recently integrated opsgenie to Jira integration to get the tickets for alerts in opsgenie. But the issue is there is a lot of noise since there are same alerts again and again and similarly t...
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I have built a jira add on, using atlassian connect express framework. I am able to get the values of all the fields using rest apis within my app and I am trying to apply css to the fields that do n...
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How do i turn off this notification?
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Hi everyone! I want to disable email notifications in my Internal Service Desk since I receive an email every single time someone creates an issue. Any suggestions? Thanks in advan...
- Question
- jira-service-desk
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In the old ticket view there was a link on the right sidebar to "View customer request". I have to keep switching to the 'old view' to get to this link because I haven't found it in the new UI.
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