Jira Service Management

Is there a way to display message or actually prevent customers to open request as Private Requests? As the "Share with" field is quite hidden at the bottom, we need to force customers to select it ...

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Is it possible to make a Jira Queue that looks and functions the same as Service Desk? With all tickets on screen and sortable etc. I have made a Ticket based project but its board just has the...

• Question
• cloud
• jira-service-desk

Does anyone in the community have experience reporting out of Tableau? Especially, customer portal related reporting around articles.

• Question
• cloud
• jira-service-desk

Como retornar valores duplicados dentro de um campo do JIRA em um determinado projeto em um determinado status   Necessito de fazer uma automatização onde ao criar o Tickt ele compara no proje...

• Question
• cloud
• jira-service-desk

As of about 12 hours ago any emails that are sent to our support email address do not populate our Issues List.  There is no indication that emails are bouncing and there are no error messages s...

• Question
• cloud
• jira-service-desk

...pplied to the parent.") setSkipScreenCheck(true) } // validate and transition subtask def validationResult = issueService.validateTransition(adminUser, it.id, actionId, issueInputParameters) i...

• Question
• jira-service-desk

Hello,   I am new to Jira SD still in testing phase, Can we send commands to Jira SD by email? for example I received an email notification that an issue was assigned to me, can I reply back ...

• Question
• cloud
• jira-service-desk

Hello, I want to try this function Create Linked issue, but destination project is not visible for me. I am admin on both projects - in Servicedesk and Jira.  What can be issue? What shou...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I have the following use case. We have linked knowledge base to servicedesk, but on that space also present some articles which should be visible only for agents or support teams during ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a service desk request type that has Epic Link as one of its "Hidden Fields with preset values", but it seems like this doesn't always populate the Epic Link field.     

• Question
• jira-service-desk
• jira-service-desk-server
• server

When a certain user is using the canned response feature, the table it makes looks broken. It only happens for a certain user, but doesn't appear to be a browser issue as he's tried various browsers ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I am new to Jira Service desk and I am trying to configure it Currently, my external clients contact us through a live chat (intercom) and then the agents create the tickets, however the clie...

• Question
• cloud
• jira-service-desk

THE TOKEN CODE IS GENERATED, THEN I COPY AND PASTE IT IN THE PLUGGIN AND THE CREDENTIALS ARE NOT ACCEPTED

• Question
• cloud
• jira-service-desk

Hello Please I wanted to see the following. Actually the comments are added to the subject but the isue is not updated to waiting for support, and when I reply an isue it is not automatically passed ...

• Question

I am working on setting an automation to set a new status when a ticket has exceeded a time limit.  I'm choosing the "Time in status" trigger.  After configuring it, the logs seems to i...

• Question
• cloud
• jira-service-desk

I want to customize the look and feel of my internal notifications (agents, administrators) the same way I tailored the notifications for customers. Is that possible for Jira Service Desk Cloud in Ne...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• notification

Issue Links section is not showing in JSD. Might be due to a configuration done by our initial provider but I am unable to find where this is done. We do have a custom link that does show using an ad...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am trying to integrate Jira Helpdesk running on Ubuntu with LDAPS running on Windows Server 2016.  I keep getting the following error: Connection test failed. Response from the server: ad.se...

• Question
• jira-service-desk
• jira-service-desk-server
• server

How are Priority Calculations accomplished in Jira? For example if I am using something like "Impact" and "Urgency" values for requests, then how is it numerically calculated and assigned an status o...

• Question
• cloud
• jira-service-desk

...hould appear in this table. Observations: 1) My understanding is that the fields should appear in the order that they are listed. But that doesn't seem to hold true here (Figure2) 2) I've added 2 n...

• Question
• cloud
• jira-service-desk

I have a service desk project which involves my agents as well as an external agent from another company. My goal is for the external agent to only see issues assigned to him or if his the reported ...

• Question
• jira-service-desk

Is there a smart value that would state whether a comment was sent via the portal? I know {{comment.internal}} will tell you whether the comment is visible to the client, but is there a way to determ...

• Question
• jira-service-desk

How do I notice when a client answers the email. The status on waiting for support to customer because that is not happening to me.

• Question
• cloud
• jira-service-desk

Hi, We have email alerts coming from DB servers which needs to be taken care of, however, we cant directly add this to our customer as we cant accept the invite using the server email id. To redirec...

• Question
• jira-service-desk

Pretty straight forward - One of our projects require a user to update the issues in JSD on a daily basis via an excel/csv import. They do not have administrator access. Is there a way I could expose...

• Question
• jira-service-desk
• jira-service-desk-server
• server