Community resources
Community resources
Community resources
Jira Service Management
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Hi Can I give regular Jira users access to Jira service desk tickets without giving them agent roles? I don't want them to be agents. I just want them to see the project and be able to see the issue...
- Question
- cloud
- jira-service-desk
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Hi folks, We recently moved from Slack to Microsoft Teams. The Jira integrations for Slack always worked perfectly, so far I cannot say the same for Teams! We have multiple Jira (cloud)...
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I've created a custom workflow with a First line fix transition from Open to Resolved. But Resolve this issue is displayed instead Every other transition has worked as expected, other than the ones ...
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We have an open customer issue in our Jira installation. Customer sent long email with graphics directly to us. How do we forward that email to be appended to the open issue?
- Question
- cloud
- jira-service-desk
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We are considering adding to our Atlassian suite and reviewing the Service Desk product. Within the application is it possible to: 1) Set up customer profiles - would include contacts, contact type...
- Question
- jira-service-desk
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Hi We have the following issue. Example we have the group1@example.com group with 3 members User1@example.com User2@example.com User3@example.com all users and the group is synchronized in jir...
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Hi, I want to use Service Desk, and I see that an atlassian.net email address has been autogenerated for us. I have also configured our domain's helpdesk email (hosted on Google Apps). Howev...
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We are on Jira Cloud. We are working on a stats wallboard and I would like to know if it's possible to create a report and exclude the graph? I have been playing around and can't figure anything ...
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Hello! We are using a Service Desk for our clients to connect with support directly. My question is: Can we automatically add registered in our system users to JiraServiceDesk without extra regist...
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...nonymous users.." On the JIRA project housing the issues, when the permission "Browse Projects" is granted to the "Public" group and added to the JIRA projects permission scheme then the Service Desk C...
- Question
- cloud
- jira-service-desk
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How to add a field in jira agent view
- Question
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Is it possible to hide certain tickets, based on Request Type for example, from Agents?
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Is it possible to transfer/move a ticket from one Project to another without having access to both Projects? Currently I don't seem to be able to do this when using the 'Move' option when selecting ...
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Hi there, I'm not able to create a classic JIRA Service Desk Project. All the projects I create are "Nex-Gen". How is it possible to create a classic JIRA Service Desk Project so that we can ...
- Question
- cloud
- jira-service-desk
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Hi, we found the CRM HubSpot integration for Jira Cloud. Is it possibile for Jira Server/Self Hosted too? Thanks a lot... Alexander
- Question
- jira-service-desk
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Background: The Benefit of Jira Service Desk (JSD) is that people can create issues via a customer portal without having an account in JSD. Question: How will access to the portal be prven...
- Question
- cloud
- jira-service-desk
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Hello. We use Jira Servicedesk for all case logging, including when users place orders for equipment and logging when computers/ect are handed out. We would like however to start using electronic si...
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Hello. Please help me in one question. The problem is that I cannot configure tasks (JQL) for generating a report. I need to create a report that will reflect whether the agent managed to do the work...
- Question
- cloud
- jira-service-desk
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The issue i am experiencing is this I have created Jira Service Desk project (With Nex Gen Service Desk setup) and if i navigate to Channels I see portals link as https://<CompanyName>....
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Hello, we are not access to Jira for 2 days. What's the problem, can you help us?
- Question
- jira-service-desk
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Hi Team, We are planning to integrate the Active directory to Jira cloud. Is there any way we can integrate? Regards, Pooja
- Question
- cloud
- jira-service-desk
- jira-software-cloud
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I need to present use case where i can showcase Data on market size and scope of market where we enrich JIRA services? or use JIRA services. Any references available? Thanks Amit ...
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Hey Jira Service Desk community, Back in August 2019, we introduced support for CDNs (content delivery networks) for Jira Service Desk Data Center and Jira Software Data Center. Now that more custo...
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...ustomfield_12112") itsysmenu.setHidden(true) app.setHidden(true) owner.setHidden(true) IT-Systeme: import com.onresolve.jira.groovy.user.FieldBehaviours import com.atlassian.jira.issue...
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I'm using Jira (itegrated onto MS Teams) in spanish, when i list "all issues" i see one with status "EN CURSO" (in progress), but when i select "En curso" to list only those, it says (literally, mixi...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 35 | |
| 15 | |
| 9 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 17 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |