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Jira Service Management
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Hello , We are currently receiving email notifications for both parent and child records. Is there any way to limit email notifications to only parent ticket changes. We don't need to notify if anyt...
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I need to be able to assign devices to customers and departments within our organisation. It helps in the process of maintenance of the device and also to be able to know the history of the device, c...
- Question
- cloud
- jira-service-desk
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I have deleted the user from our account. But I have received the email on his ID when someone creates the new ticket. Please remove this user. so that no email goes on this ...
- Question
- cloud
- jira-service-desk
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Hello, How do I update or change a customers email address? Seems like Jira has updated or removed this function? I do recall being able to do it in the past?
- Question
- cloud
- jira-service-desk
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I'm using Service Desk, with a linked Confluence space to provide a knowledge base. All articles are visible to all customers. When I invite new customers to access the help centre I add them to an ...
- Question
- cloud
- jira-service-desk
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I have satisfaction ratings switched on my account. So every-time an issue is resolved, Jira sends out a survey back to the customer asking feedback. What I want is, when a customer chooses to provid...
- Question
- jira-service-desk
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Hi All, please see images of my objects listed below. When creating a NANO object, how can i select a Sim number attribute, then either auto populate with that SIM card objects data n...
- Question
- cloud
- insight
- jira-service-desk
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I am trying to export a filter report to Excel from Jira but clicking on the icon does not allow me.
- Question
- cloud
- jira-service-desk
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Hi, I'm automating the process to refresh the Jira Test Environment. And to do that I need to change the parameters of the Incoming Mail Handler on Service Desk via SQL Query. Do you know in which ...
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We have 3 categories of clients: 1 (Premium), 2 (Advanced) and 3 (all others). Each customer category has its own service level (SLA). Can I use different SLAs for different categories of clients in...
- Question
- atl-orange
- cloud
- jira-service-desk
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Hi all, I have an issue with Jira Service Desk (Server). Every time, I log in to Jira service desk, I receive error message at the bottom of the login window. I can still log into my account. After ...
- Question
- jira-service-desk
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Wondering if anyone else has ever seen this? I have a workflow called "In Progress" that I target with an automation to enact an action on the ticket. When I go and check the automation it show fou...
- Question
- automation
- cloud
- jira-service-desk
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When our users reply to comments in a ticket, the response gets added as a comment, twice. The first time, just the email body is added and the comment is tagged with the "Reporter" label. The seco...
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Hi everyone, We have requirements to comment on tickets at intervals dependent on each ticketās priority. A high-priority ticket, for instance, may require a daily comment (status update) until re...
- Question
- cloud
- jira-service-desk
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User receives password reset confirmation email, when opening the link the password reset boxes are there but hitting create does not show any confirmation of resets
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We are using Jira Cloud. I am having intermittent notification issue when a comment is added to Jira Service Desk request. Sometimes reporter did not receive comment added notification.&n...
- Question
- cloud
- jira-service-desk
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Is there a customer satisfaction survey in Jira Software without an add-on or is that exclusive Jira Service Desk?
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Action details: Issue condition The following issues did not match the condition:ITSD-464 My automation rules are saying i need to upgrade but yet most of the usage reports show this as no...
- Question
- cloud
- jira-service-desk
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I want to mannage the user acounts in Active Directory
- Question
- cloud
- jira-service-desk
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Just this morning noticed that the Help widget is missing from our application's pages, just in Chrome. Firefox is ok (so far). Message in Chrome console is A cookie associated with a c...
- Question
- cloud
- jira-service-desk
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(Apologies, just started playing with Service desk) I am looking at using the Service desk as a way of creating a Customer services interface. However, I need to be able to pull some b...
- Question
- customer
- cloud
- database
- jira-service-desk
- query
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Guys, i need a help with a suggestion. Sorry with my english. I have a project that a separate system that needs to communicate with the JSD platform, but the user will authenticate directl...
- Question
- cloud
- jira-service-desk
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Trying to include "ec.msc-mdsd-nhs-dcs.ec@canada.ca" as a participant in a ticket. Is it possible to do so?
- Question
- cloud
- jira-service-desk
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Hi. We'd like to know who assigned an issue to one of our users, for coaching purposes. Is there an issue log somewhere? Thanks.
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When a customer receive an e mail notification the name of the assignee appears instead the name of the companny for example. There is any way I can change this without any addon? I want to ...
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Atlassian Community Events
| User | Count |
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| 16 | |
| 7 | |
| 5 | |
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| 3 |
| Subject | Author | Posted |
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| 3 hours ago | ||
| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST |