Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to change the colors of the statuses with javascript inserted into the announcement banner? I've tried experimenting, but can't seem to get anything to work. <style> .red...
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Hi folks For a few years now I have regularly promoted an old blog post written in 2016 about how to handle daylight saving time with SLAs. See https://www.adaptavist.com/blog/handling-d...
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Language header: service desk customer is different in compare with default language for the project
Good afternoon guys, I try to change the language header of the service desk customer but it is not the same language that I marked as default language (english). In the upper left ...
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User is assigned as a PROJECT "customer" User is included in a group that is denoted as "customer". User verified to have only one JIRA account.
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Using the email plugin I send to an external email address. This works fine and I can see the event created and the email itself. This is sent from a mailbox which you don't appear to be able to resp...
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Hi, I'm new to JSD and I'm trying to configure it to use instead of an old ticketing system. I have some customer information in the filed 'Customer' that goes from the database. (JSD1.png) When I...
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We use the built in Jira Service Desk approvals on some of our workflows to process approvals on certain ticket types. We've noticed that sometimes, our users don't actually hit the Approval button (...
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I have installed Jira Service Desk, but can not load the configuration page?
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I have estimated my sprint using Original Estimates, but none are populating in the sprint and are considered unestimated for the burn down chart. What can I do to fix this?
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When receiving the user feedback email in Service Desk I am having a hard time getting the clicks of the stars to actually register and open a browser. I have tried to click, double click, click and ...
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When we use the plugin "Jira Service Desk Cloud for Slack - Early Access Program" and reply to slack message- the ticket is created but not on behalf of the requester in slack (message sender). In ...
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Hello, I'm looking to create a new issue in a project in Jira-server starting from an issue in Jira service desk. When I choose "more" and "Create linked issue" I see only JSD projects and not the ...
- Question
- atl-adm
- jira-service-desk-server
- server
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Hi, We whitelisted a domain in order to accept incoming mails that otherwise were rejected as auto-reply mail. Works fine in that way that mails are now accepted. But for every incoming em...
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Is there a way to limit the amount of issues showed next to an Intercom conversation? I want to show only three (for example) and have a "show more" if the user needed to see all.
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I want Service Desk to manage my customers requests on different products. Where can I manage customer organization information (address, phone, contacts)? I dont want the customer user e...
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I would like to give a group ability to create, edit and delete Insight objects (configuration items). Is there to give them the Insight Developer role plus the additional permission to "Delete...
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We use JIRA Cloud. Field "description" is visible in JIRA issue view, but isn't visible in request portal view (link [View request in portal]). I have JIRA administrator role. For some users, the "de...
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Hello, i try to create calendars in Confluence and make them visible to Jira Service Desk users. The Confluence Space is linked to the Jira Service Desk Project. But the Jira Service Desk user can ...
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I am looking for an exhaustive list of all activities in Service Desk that require a Service Desk agent license. So far, the best doc I've been able to find is this one: https://support.atlassia...
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As Admin of our Jira Cloud I translate Issue types, resolutions... in our language (Slovenian). I do translations for installed language English(UK). It works fine for some months. Then after ...
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Hi, Is it possible to produce a report including ALL JSD projects, that shows if SLA Time to first response was met or not? Regards Catrine
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
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...ossible ? FYI . my jira service desk is linked to a knowledge base which is a confluence space directory that is publically accessible Thanks for your support because I need to create many end c...
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In case of fetching issue results from given rest api, customer request type field is not returning and giving a permission error.
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JIRA has been integrated with CRM application through REST API for creating Issue & adding attachments. We get below mentioned issue when adding attachments. This issue does not happen alw...
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Hello, I am working on setting up a team action to send MMS notifications using Twilio. I have configured the action channel for the Twilio REST endpoint, and have configu...
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Atlassian Community Events
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| 36 | |
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| yesterday | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |