Jira Service Management

Dear all, I am trying to create a new filter based on the breaching status of a SLA. I already have Time to First Response and Time to Resolution added as a column but I want to filter just by the...

• Question
• cloud
• jira-service-desk
• sla

We need to give each country its own Support Help Desk that they can monitor.

• Question
• cloud
• jira-service-desk

Hello. I installed ServiceDesk and Confluence. And I also did the application linking between ServiceDesk and Confluence. However, a search error occurred in Search InputFiled on the Service D...

• Question
• jira-service-desk
• language

Hello,   I have a scriptrunner database picker field and a jql issuepicker field. Both of them retrieve the same information, a list of issues that meet a criteria, one as a jql and the other ...

• Question
• adaptavist
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hello, I tryed to configurs HTTPS over SSL with Wilcard Cert. I made a couple of changes, and now when I try to reach the webpage I fall on the "Apache2 Debian Default Page" : https://my.website.ji...

• Question
• jira-service-desk

Hi, currently we are designing service desk for 3 departments. There is scenario where one departmant has to approve customer's request, and that request is supposed to come to another department. Le...

• Question
• cloud
• jira-service-desk

Hi! I have a JQL query used to order issues by a DateTime customfield.  order by dateTimeCF ASC Results of sorting are: In 1 week 15.07.2020 18:00  In 2 days 15.07.2020 14:42 In 1 ...

• Question
• date-time
• jira-service-desk
• jira-service-desk-server
• jql
• server

I am new to Jira and looking for a little bit of help. Trying to make a gadget filter for dashboard that will show all issues which have repeat customers. A use case would be someone opening tickets...

• Question
• cloud
• jira-service-desk

Hello,   Is it possible to get a list of agents for a particular project through API?   Thank you

• Question
• cloud
• jira-service-desk

I added new SLA's for our On-Call service desk project We already had an old SLA Time to Triaged. Only the old SLA is showing up in the ticket, the new SLA's are not showing up. &nbsp...

• Question
• cloud
• jira-service-desk

Hi I am viewing a KB article from Customer portal and I noticed that the words at the end of the line are truncated. Not sure how to fix this problem.  Also, the navigator window is not display...

• Question
• jira-service-desk

Instead of creating new pages from inside Service Desk, can I refer to existing confluence pages and make them part of the Knowledge Base articles.

• Question
• cloud
• jira-service-desk

A customer of ours who I'll call "MJ" had been using Service Desk for months without issue. However during one attempt to sign in, he "hit the sign in with Google button mistakenly", and has now lost...

• Question
• cloud
• jira-service-desk

When a issue is resolved SD automatically send the customer a email with the change of status.  SD is not sending "Respond to Customer" comments via email, but they do show up in the portal.&nbs...

• Question
• jira-service-desk

Is it possible to use Azure AD Groups, synced with Atlassian Cloud, to define a Jira Service Desk "Organization" so that group will have access to place requests via email or the portal? I want certa...

• Question
• azure
• cloud
• group
• jira-service-desk
• jira-service-desk-cloud
• +3 more tags...

I cant change Ranking from canban board using Service Desk filter ? The ranking just dont change ?? hope someone can help me

• Question
• cloud
• jira-service-desk

Hi, I would like to host a JSD Server a portal where customers can apply for privileges in a system. In my "<System Name>" request form, I have a custom field called "Division". It is a selec...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I created a Service Desk to collect tech escalations.  Through Jira Automation, different service desk tickets are labeled with respective tech projects (Website, Core, etc...) I want to setup...

• Question
• board
• cloud
• filter
• jira-service-desk
• jql
• +1 more tag...

Hi Atlassian community ! I am using "custom fields" in "Project Automation" to dynamically add information to email sent through Service Desk Project. (e.g. {{issue.Name}} {{issue.Surname}} which th...

• Question
• cloud
• jira-service-desk

Hello, I had to install OpsGenie Edge Connector on our test Jira server but when I am trying to submit alert on OpsGenie side, I can't get Jira SD to make ticket from that alert. Communication works...

• Question
• opsgenie

After updating from Proforma Lite to Proforma Pro, the created forms are no longer loaded. The forms are still linked to the request types, but are not loaded when called.   Is this a known b...

• Question
• error
• forms
• jira-service-desk
• proforma
• update

We are evaluating JSD Cloud for our organization.  We will be using a paid plan but we are concerned about what we are seeing.  We see the described use cases as bare minimum functionality....

• Question
• cloud
• jira-service-desk

Hi all, I'm looking to implement some sort of random processing within Jira. Only 25% of a specific sub-task needs to go through QA, so does anyone know of a way to do one of the following: Out of...

• Question
• automation
• cloud
• jira-service-desk

Hello all!   I wanted to upload custom icons for the service request types I have in service desk/help center but I could not find specs anywhere.   Does anyone know size, file type rec...

• Question
• app
• cloud
• halp
• icon
• jira-service-desk
• +1 more tag...

There is an issue with assigning people to tasks in Jira Service Desk Project. When an admin or agent tries to assign someone in the field person assigned for a specific task , the field does not ge...

• Question
• cloud
• jira-service-desk