Jira Service Management

I have figured out automation for the onboarding and offboarding process. Now I want to track those two processes for soc audit purposes so I can generate a report for monthly review.

• Question
• cloud
• jira-service-desk

We have an organization G-suite and our support email is on it. I am trying to set it up to make every email generate a ticket but I keep getting errors no matter how I try to add the email. I have P...

• Question
• cloud
• jira-service-desk

I have a Jira Service Desk integration configured within my OpsGenie instance. When certain jira issues are created, these will create alerts in OpsGenie. In my integration settings, I assign alerts ...

• Question
• jira-service-desk
• opsgenie

We have a client that wants to use JSD to only track emails back and forth with internal and external people. They would like the response to not include customer notifications, the response should l...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hey all   I've tried numerous times to import from a CSV, using progressively smaller and simpler test files to try and eliminate issues, however I've yet to be able to get a single one to com...

• Question
• cloud
• jira-service-desk

On one of our projects, specifically one Issue type, the Priority field has moved to the description of the issue instead of on the right side bar. Picture below for reference. Is there a way to move...

• Question
• cloud
• jira-service-desk

Hi, Just looking for a clear way to have my end-users from within the organization and out be able to send in helpdesk tickets and then have Jira auto-create thier account securely.   Thanks h...

• Question
• cloud
• jira-service-desk

I setup a service desk and I am trying to use the email that was setup to send requests in.  I sent over three attachments to the email and it bounced back the email because one of the attachmen...

• Question
• cloud
• jira-service-desk

I want to set up the customer notifications so it shows all ticket comments. According to the smart value list, I should be able to use {{issue.comments.last.body}}. But it doesn't look like no...

• Question
• cloud
• jira-service-desk

When I update tickets in Jira, Jira is sending me emails saying someone else (Jira administrator) made an update to the ticket instead. I've looked through the notification settings but I can't find ...

• Question
• cloud
• jira-service-desk

I have been unable to figure out where the "Testing" text is coming from Jira. The techs are not typing it in their responses, but it appears on the emails. Any idea where this text is coming from? A...

• Question
• cloud
• jira-service-desk

I'm using JSD as a customer support site and share content with my customers using Confluence as a knowledge base. I saw it is possible to hide some of the content from all customers, but is it poss...

• Question
• cloud
• confluence
• jira-service-desk

Good day,  Email notifications are being sent to another user when a project is archived. This user did not archive the projects but receives the email notification. This user is not an admin...

• Question
• archive
• cloud
• jira-service-desk
• project

Help me

• Question
• jira-service-desk

Hi! I have a self-hosted Jira Service Desk and Confluence and want to link the Confluence to Jira so that when users try to log a request. How do I do this?

• Question
• confluence
• jira-service-desk
• jira-service-desk-server
• server

Dears i need your support , to but SLA for customers that access the JSD customer portal we have contract with customer to support him for 1 year , so i need the customer to not be allowed to access...

• Question
• cloud
• jira-service-desk

I am trying to use JIRA service desk as CMDB for AWS resources.  I guess AWS Service Management Connector for Jira Service Desk is the correct option (correct me if I wrong), but its unava...

• Question
• aws
• jira-service-desk

First off I have to say, I hate Jira and I hate the fact my company think we should run our support requests through it, rather than say using Zendesk - something that doesn't require a doctorate in ...

• Question
• cloud
• jira-service-desk

承認を追加したステータスを中止するトランジションを追加し、「解決状況」を『Won't Do』にしても、カスタマー画面の「承認」にリクエストが表示し続けてしまう。 ただし、Cloudの場合のみ。 承認を中止し、カスタマー画面の「承認」に表示しないようにするにはどうすればよいでしょうか。 Server版では、カスタマー画面には「承認一覧」になっており、解決状況が解決済みのリクエストは表示しない...

• Question
• cloud
• jira-service-desk
• language-ja

Hi team,    I am not able to create service desk project.We are using jira service desk 4.7.1 and Jira software 8.7.1 ,getting below error :   Hmm... we couldn't create your project...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a workflow for incidents. I want the user to be able to confirm the incident is resolved before the ticket is officially resolved though. I want to know (please) if I can use Service Desk auto...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Admin has given rights to user, however user is still unable to access. Please assist! I have removed and re-given access a couple of times, tried different email addresses and yet it still does not...

• Question
• cloud
• jira-service-desk

I have created an SLA Time to First Response which should stop when the first comment is posted, it works when a comment is posted using the ”Reply to Customer” option but if the Comment is...

• Question
• cloud
• jira-service-desk

Previously I could start the Mobile app on Android if not connected. Now it fails always giving the message "This board won't show We're not sure why. Head to the desktop view or choose a different ...

• Question
• cloud
• jira-service-desk

I would like to give our customers anonymous access to JSD tickets so they can view the status of them.  I've tried setting permissions to Public but that results in an error.  Has anyone e...

• Question
• cloud
• jira-service-desk