Randomly receiving error configured request type has too many visible required fields

[Muhammad Ramzan(Atlassian Certified Master)]

Hi

My issue type for email creation have three fields only 

Summary (mandatory )

Description (optional)

Attachment (optional)

I am receiving this error randomly  and couldn't find the cause. No other error logs showing anything.  Could you please help. 

Error message:

Configured request type has too many visible required fields

[Muhammad Ramzan(Atlassian Certified Master) · Accepted solution]

The reason behind this error was weird.  I was using a listener which was updating the issue type and that issue type have some mandatory fields.

I disabled that listener.  But i am still surprised,  it shouldn't impact the mail handler,  as listener was being executed after issue is created and mail handler runs before issue creation 

[Sachin]

Hello @Muhammad Ramzan(Atlassian Certified Master) , make sure your request type has only Summary and Description as required, visible fields. And other fields must be optional. You can make those other fields optional from your Projects --> Project -->  Project settings --> Request types. --> Edit fields. See Receiving requests by email

[Muhammad Ramzan(Atlassian Certified Master)]

Thanks for your reply but i already have all fields as options as i described above. Also i am facing this error randomly , if there are any mandotry fields , no email request will be processed 

[Sachin]

Can you share a screenshot of the "fields" associated with your "request type"

[Muhammad Ramzan(Atlassian Certified Master)]

Here it is, as i said before its random error. If this is the case none of the request should be processed. 

[Sachin]

Thanks for the screenshot! Can you try making description field required and give it a try again.

[desarrollo]

Hello @Muhammad Ramzan(Atlassian Certified Master)

Did you find the reason for this error?

Regards,

[Muhammad Ramzan(Atlassian Certified Master)]

@desarrollo 

The reason behind this error was weird.  I was using a listener which was updating the issue type and that issue type have some mandatory fields.

I disabled that listener.  But i am still surprised,  it shouldn't impact the mail handler,  as listener was being executed after issue is created and mail handler runs before issue creation 

[desarrollo]

Hello @Muhammad Ramzan(Atlassian Certified Master)

Thank you so much for your help and quick response!!!

With your answer we were able to identify the problem and proceed to solve it.

Thanks again and best regards,

[Muhammad Ramzan(Atlassian Certified Master)]

@desarrollo , you are welcome, happy to see your problem is resolved too.