Jira Service Management

I am setting up online customer registrations for various training courses in the service desk cloud. Is it possible for customers anonymously, without registering in Jira to view the information abo...

• Question
• cloud
• jira-service-desk

Hi everyone,  I would like to know if the following setup is possible:  setting up a public Knowledge Base on Confluence and linking it to a Jira Service Desk that is not open to the publi...

• Question
• cloud
• jira-service-desk

My scenario.   I have an object that has an attribute called "Status" which has the following options: Active Disabled Replaced   Is is possible that when replaced is selected, an at...

• Question
• cloud
• insight
• jira-service-desk

I am not able to add/see created fields while editing request type .  I want to add a new request type for a project. I created custom fields/schemes/screens/issue type etc. But still I am not ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to to know how to remove this section from an email after an issue has been resolved/done for a Jira Service Desk Classic project. I have reviewed all customer notifications, workflow, transi...

• Question
• cloud
• jira-service-desk

We use the Request Type description to guide users to complete the appropriate request (and land with the correct resolver group), but this isn't always displayed to the user. Here's the scenario: 1...

• Question
• cloud
• jira-service-desk

WE have incidents where the resolution details are invaluable and if possible we would like to retain that information into a library for future reference. Is that possible?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello! We use Jira Service Desk. Who know, is it possible to connect a phone line? And how? Thanks for regarding!

• Question
• jira-service-desk
• jira-service-desk-server
• server

the email request configuration to receive emails on a specific email adress has a whitelist option. when trying to use this option, i get an generic error. when trying to see the logs of the email...

• Question
• cloud
• jira-service-desk

Hello, He saw changes in administration panel User Administration: New section "Users" (Jira standard users) and another section "Jira Service Desk" (Jira customer users) has been created. ...

• Question
• cloud
• jira-service-desk

I would like to make differences with reply types to customer. Sometimes I need to give customers extra info and sometimes I need to ask a question.   I would like to add an automation ...

• Question
• cloud
• jira-service-desk

Hi Community, when I open a ticket or service request in our Jira Cloud, all the comments and answers are sorted by oldest date. So I have to scroll down all the way and identify the latest entries....

• Question
• cloud
• jira-service-desk

I have added a logo in .png which is 2500 x 1264 px but it still appears really small in portal. Barely readable. What can i do to make it bigger? If i look at screenshots from other businesses porta...

• Question
• cloud
• jira-service-desk

We are currently using Jira Service Desk and Jira Software. We are linking the service desk reports to the cards inside the Jira Software.  However we want the clients who have reported on the ...

• Question
• cloud
• issue-link
• jira-service-desk
• jira-software

One of the ways we're using Jira Service Desk is to keep track of hard drives that we copy client data on and send out. For the most part it works great, each blank hard drive is an issue and we can ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi everyone, I'm Jason, one of the Product Managers on Jira Service Desk.  I'd love to get on a 30 - 45 min call with you and talk about how your organization uses approvals in Jira Service ...

• Question
• approver
• change-management
• cloud
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...

We are using Jira Service Desk at a university, and have thousands of customers visiting our Help Center. Since we have so many customers, some of them have the same name. Our agents run the risk of...

• Question
• cloud
• jira-service-desk

I would like to have the Summary and the Component/s fields in an issue to auto-populate when the issue is created. Is this possible and how? Thank you, Jackie

• Question
• jira-service-desk

I am new to Jira and I'm looking to find a way to both create and maintain service requests within Jira Service Desk. Thank you!

• Question
• atl-orange
• cloud
• jira-service-desk

Hi! I need to add a transition screen with a custom field so when the customer execute the transition through the customer portal can see it. I've created the custom field, add it to the screen and ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Our jira instance is used for several different products and has corresponding service desks to support the 3 main products we support. The issue im running into as we expand is that one of the produ...

• Question
• cloud
• jira-service-desk

I have a customer who never responded to her initial service desk invite. She now needs to create a ticket, but she's unable to get in with the original invite. I've tried reinviting her, removing he...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• next-gen

I have figured out automation for the onboarding and offboarding process. Now I want to track those two processes for soc audit purposes so I can generate a report for monthly review.

• Question
• cloud
• jira-service-desk

We have an organization G-suite and our support email is on it. I am trying to set it up to make every email generate a ticket but I keep getting errors no matter how I try to add the email. I have P...

• Question
• cloud
• jira-service-desk

I have a Jira Service Desk integration configured within my OpsGenie instance. When certain jira issues are created, these will create alerts in OpsGenie. In my integration settings, I assign alerts ...

• Question
• jira-service-desk
• opsgenie