How do I edit the "Issue Assigned (System)" notifications

[Davide Marrone]

Hi, there is any way to put also the description into this email?

[Angélica Luz · Accepted solution]

Hello Davide,

Thank you for reaching out to Atlassian Community!

When using Jira Service Desk, agents receive system notifications, which currently it's not possible to edit. Only customer notifications have the option to customize, but for agents, as they receive another type of notifications, there is no option to edit it.

There is a feature request suggesting the implementation of this ability:

• Add the ability to customize Agent Notifications

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Davide Marrone]

Hi Angélica,

thanks for your reply, is quite frustrating that there is no possible way to send a custom notification to an agent also with automation rules. Why in the send email option is not possible to specify an agent as recipient with the send email action? I understand that the templates are in common for all users but please give the permission to send a custom email with the automation rules allowing an agent as recipient!

BTW why in the default template of a ticket assigned is not present the description of the ticket and only the summary?

regards

[Dario B]

Ciao @Davide Marrone ,

Allow me to step in since @Angélica Luz  is out of office at the moment.

As a workaround you can use Jira Project Automation (that's different than the one for Service Desk only).

For example, you can disable the default 'issue assigned' Jira notification and replace it with a project automation rule like shown below:

You can find the Project Automation voice at the bottom of your project settings. Be careful not to confuse it with the Jira Service Desk Automation voice present in the same menu (higher position).

For further details on this please see:

• Jira Automation
• Automate your Jira Cloud processes and workflows

I hope this helps.

Cheers,
Dario

[Davide Marrone]

Great @Dario B , that was exactly what I need!

Grazie!

Davide

[Dario B]

You are very welcome @Davide Marrone !

Buon fine settimana,

Dario