Community resources
Community resources
Community resources
Jira Service Management
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Hi Team, I have below 3 fields with the sample values - Category (Drop down) - Business Applications, Other Applications etc Service (Drop down)- A4IS, Blackberry etc Criticality (Drop dow...
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Hi all, I'm new to Jira (as of 2 days ago) so looking for some support. In our instance when I "Close" tickets they're still showing up in my Queue of Open Items and are therefore skewing our numbe...
- Question
- cloud
- jira-service-desk
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I am trying to automate below scenario : When request created in Service Desk(Cloud) project create automatically issue in Jira Software Project(Cloud) but I did not find Attachment field to c...
- Question
- cloud
- jira-service-desk
- jira-software
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Hi guys, I recently found an issue that when I customised the request type in my next-gen service desk, I cannot add in new fields because of reaching the 50 fields limit. However our IT team told m...
- Question
- cloud
- jira-service-desk
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we have a customer group picker field for selecting an assignment group. it is tied to our assignments groups for JIRA (cloud). When you click the drop down only some of the options appea...
- Question
- assign
- cloud
- custom-field
- group
- jira-service-desk
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Our customers go on our service desk portal to create a ticket, I respond to their question, they respond back however it gets converted from a bug to a support issue type. Has anyone experienced thi...
- Question
- cloud
- jira-service-desk
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I trying to use JIRA Add-ons "Jira Cloud for Sheets" and it doesn't seem to be working. It was woking fine until last week and now it has stoped working
- Question
- cloud
- jira-service-desk
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Hi, as we have a couple of products to support we setup a "template" JSD project. From this I created the new projects with the configuration from the template. Unfortunately a couple of things is ...
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Documentation des not indicate I need to enable anything or that organizations functionality may not be available Thank you!
- Question
- cloud
- jira-service-desk
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Good morning, I'm trying to set OpsGenie notification every time Jira ticket is transitioned to Blocker (P1). There's no issue one a new ticket is created with this priority but if someone change af...
- Question
- opsgenie
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Hi, For a couple of months we're using Jira. We use classic projects and work on multiple projects with multiple teams. Some of the team members are external and are not part of the internal...
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Hello I would like to do two things and I am not sure how to exactly, hoping someone can help. First: when an email is received the priority defaults to High, is there a way to change this ...
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Once a ticket is logged i need to cc participants to the mail so they are cc'd in on the mail
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Hi, I am looking for a report based on a filter which I have already: status != Closed AND reporter in (membersOf(NOC)) AND createdDate > -10w This will bring up all of my tasks cre...
- Question
- jira-service-desk
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...roduction that is why I will not get rid of hardcodes. But in the production code there should be no hardcodes. Having said it I rewrote this code like this: @Named public class MyServlet e...
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Hi there We are looking to stop the problem of customer's raising issues and then them being left for too long in our queues without an action. Is there a way to enable notifi...
- Question
- cloud
- jira-service-desk
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Dear all, I have a specific situation and I am in need of your help. My organization has a large number of customers for a specific project and we need to create an Organization of 4 people whom t...
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Hi, We created a work on Jira Service Desk with Approvals as below. Open -> Approved Open -> Waiting for more info Open -> Rejected. If a user initiated *Waiting for more info" from Ope...
- Question
- approver
- cloud
- jira
- jira-cloud
- jira-service-desk
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Добрый день! Столкнулись с проблемой, что клиент получает неизменный шаблон уведомления. Хотя в настройках Default outgoing email format выставлен html Шаги воспроизведения: - отправили запр...
- Question
- cloud
- jira-service-desk-cloud
- notification
- template
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Good morning all! We are running into multiple issues while using Proforma form in SD Help Center (HC) request. First of all: The form itself displays all the correct fields etc. The issues...
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Hello, my office currently has JIRA in server and currently houses about 300 projects and service desks We wish to attempt to migrate one of the JIRA service desk project to Atlassian cloud while no...
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Hi Team, Users have been complaining about the missing 'Import Issues from CSV' option from Issues dropdown but as admin, I can see it. Is there any setting we need to change, as this KB sugge...
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SO we have a an SLA in place for client feedback, that once a ticket is marked as resolved and if no feedback after 3 days then the ticket gets moved into closed. how ever we seeing a number of issu...
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Hi,anyone could tell me how to write JS scripts to control follow: I want to notice user to click this button to give feedback to us at the knowledge Base of JSD.
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Hi All, I am trying to install jira on linux server - Centos (OS). Can anywhen help ?
373 views 2 0 Deleted user May 19, 2020
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