Jira Service Management

We're working on integration with one of our public services. I think I'm doing the right think, but... Maybe there is somewhere a doc with best practices to integrate Jira with our systems.

• Question
• cloud
• integration
• jira-service-desk

Tried to submit BUG after searching for known issues, but BUG CREATE page forced me here.  This issue started sometime yesterday. I waited overnight to see if addressed before posting here. &nb...

• Question
• cloud
• jira-service-desk

I want to add a field that is in the screen of a certain issue type in the form of the Help Center, if I go to Request Type, edit fields I can't find that field to add it. How do I know which fields...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am trying to get data from https://jira.org/rest/servicedeskapi/servicedesk/1/organization so that i can have list of organisation and can further utilize for my POC purpose but i am getting belo...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Comrades! We find it confusing when a member of the "service desk team" does something (responds, for example) to an "issue" in the service-desk project, but the Jira "notification" indicates that t...

• Question
• cloud
• jira-service-desk

Hi, I have a use case where external customers can raise tickets. We intend to have a façade which generates the tickets on behalf of the customer in Jira Service Desk.  Now looking through th...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Good mornig!! I want to add the field request participants in the hiden section of a form in jira service desk but the field is not listed.    I wanted to use it to notify the peolple se...

• Question
• jira-service-desk
• cloud

If the status is Awaiting for Customer for 5 days and the ticket is not updated for 5 days. Then add a public comment on the issue. I hope this is possible in Jira.. Please help me to achieve this....

• Question
• jira-service-desk
• jira
• jira-server
• server

Hi ,   We are a support /  development organisation with a number of clients.  We would like to implement JSD for our org.  How do you support such scenario?    Wou...

• Question
• jira-service-desk

Hello. How can I add the Organization field to the issue creation screen? Now this field appears only if you open a previously created issue.

• Question
• cloud
• jira-service-desk

Hi All, I have written a cascading script using behaviours and that script is working fine in JIRA but the same script is not working properly in JSD portal eventhough i have done the mapping of beh...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi everyone! I'm trying to build a rule to auto-resolve issues in Help Center (Service Desk project) when the linked issue in another software project (DMOP) is Done. And I'm getting an Error durin...

• Question
• automation
• cloud
• jira-service-desk
• jira-software
• jira-software-cloud

Hi I've been trying to find a solution to a very specific request with no luck and would like to know the rules for email notifications in JSD Server. We're a service provider with multiple custome...

• Question
• jira-service-desk
• jira-service-desk-server
• notification
• server

Hi all! I am about to create new custom field (select list, single choice). I would like to know if there is a option to add description to dropdown list option? Like under each option in smaller f...

• Question
• jira-service-desk
• jira-service-desk-server
• server

...ogout=true - I've seen links like this but can't find one that works.

• Question
• jira-service-desk

I'd like to update a custom combo box field in my JSD via API but I'm getting the error "Global context does not exist for the field 10160". I'm using a next-gen JSD. I tried adding in JIRA custom fi...

• Question
• cloud
• custom-field
• jira-service-desk

Hi, How would one link confluence to the customer portal? I looked around the docs and found nothing, happy to do some reading if pointed to the answer. Thanks, Sergio

• Question
• cloud
• jira-service-desk

Hey guys,   I'm having issues importing data into JSD and I am getting the error message and I'm not sure what I'm doing wrong. - trying to map an approver field used in approvals (in workflo...

• Question
• cloud
• jira-service-desk

Howdy, How does one enable fields on: Customer Notifications – Rule – Recipient list? Seems there are limited options, depending on which notification rule you’re looking at, for example: Comment C...

• Question
• jira-service-desk

I've got a question about setup, I'd like a single public URL for both JSD and Confluence and when I browse to support.example.com Confluence would be displayed and I'd use the Refined theme to c...

• Question
• jira-service-desk

I have a service desk with a few different request types and issue types with different workflows for each. One workflow has the "Done" field titled "Done", while the others have the "Done" field ti...

• Question
• cloud
• jira-service-desk
• outdated

In our company we have several integrated applications that perform daily and constant requests in the support tool to update demands and other fields. Is there a limit on requests in JIRA?

• Question
• cloud
• jira-service-desk

The service desk side will not allow multiple selections, only if a single option is chosen. Changing these works in the non-service desk view of the same field.  Is anyone aware of this i...

• Question
• custom-field
• jira-service-desk
• jira-service-desk-server
• multi-select
• server

Hi.  I am testing out Service Desk (cloud) to see if it will be a good solution for our support team.  Right now, I am having issues with emails creating tickets in the Service Desk Project...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

All, I'm looking for a way to iterate over the Request participants field within a JSD issue and if the email domain is not "companyname.com", then send that participant an email. For example, if t...

• Question
• automation
• cloud
• jira-service-desk-cloud