vincular correo facilmente

[Blas]

Hola, la incidencia inicial se realizo al mail del centro de ayuda, esto genero una incidencia. 

Posteriormente algunos conversaron usando el correo electronico es decir que esos avances quedaron fuera de la incidencia. tengo algun conector que me permita incluir el mail en mi incidencia? o debo copiar y pegar?

[Angélica Luz]

Hello @Blas,

Thank you for reaching out to Atlassian Community!

When customers create tickets in Service Desk, they can share the ticket with other customers, so their conversation will be added to the ticket. 

After the ticket is created, they can use the "Share with" option, so the participants will also receive notifications. 

• What are request participants? 

Regarding your use case, since the conversation happened outside of the ticket, the best option would be to download the conversation and attach to the ticket or copy and paste the entire history. 

If you have any other questions about this matter, please let us know.

Regards,
Angélica