How to make comments box mandatory

[Benjamin Hundeyin]

I would like to make the comments box mandatory especially when replying to a customer.

What is the best way to get this done?

Thanks

[Alexander Bondarev]

Hi, @Benjamin Hundeyin !

As I can guess, you replying to customers in certain statuses (for example, status "Waiting for Customer").

So you can set a validator to transition to this status.

For this you should go "Project Settings -> Workflows -> Edit workflow -> go to certain transition Valodators -> Field Required Validator -> Comment -> Setting error message - Add -> Publish".