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images not showing on ticket updates

Support _ Admin
September 29, 2020

Hi,

 

We'd like to know why we aren't getting the images from ticket updates in outlook? Is it a setting somewhere in Jira? or in outlook that we have to check? This happens when a customer replies with an image, the notification we are getting in our emails are not showing the images but the actual ticket in jira shows the image/s.

jira1.jpgjira2.jpg

We appreciate all the help.

 

 

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Fahad Siddiqui
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September 29, 2020
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