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Multiple Service desks into a shared Slack channel

Savvas Fellas
Savvas Fellas
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October 12, 2020

We work with several suppliers who use Jira's service desk to manage tickets from us with regards to their service.

 

Ideally i want all tickets, from multiple customer service desk accounts to feed into 1 slack channel, as well as the updates on these tickets. I'm trying to figure out in this flow, who needs to do what and if it's even possible. 

Please help...

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Joshua Sneed Contegix
Joshua Sneed Contegix
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October 12, 2020

Hi Jim,

You can probably do that. Take a look at Slack's take or Atlassian's take. Cheers!

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Jira Service Management
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