Jira Service Management

We are trying to set up our new service desk and want our customers to be able to upload excel and word documents as attachment to their tickets but it doesn't seem to be working. We don't have any i...

• Question
• cloud
• jira-service-desk

Asking about batch notifications for Jira only - not service desk, Confluence,etc

• Question
• cloud
• jira-service-desk-cloud

Hello, We are encountering an issue where users who have permissions and access to Jira Service Desk submit a request via email, and under Applications > Email Requests it shows the message being...

• Question
• jira-service-desk

I am trying to build an automation that needs to use the Organization field. I cannot find what the smart value would be for that field can anyone assist?   Something along {{issue.Organi...

• Question
• cloud
• jira-service-desk
• organization

Could able to find some api call with Experimental tags on it . Is that supportable to any system and do we get any support from jira community end as well .

• Question
• cloud
• jira-service-desk

Could able to find some api call with Experimental tags on it . Is that supportable to any system and do we get any support from jira community end as well .

• Question
• cloud
• jira-service-desk

We linked our Service Desk with Confluence space and customers are able to look for relevant articles (created in Confluence) within the Service Desk customer portal itself. Recently we detected tha...

• Question
• jira-service-desk
• cloud
• confluence
• jira-cloud

Hello We have a number of Service Desk's in use and want to configure an additional SD for use by our HR team. I'd like to know whether we can restrict access to the content of their requests to onl...

• Question
• jira-service-desk

Hi Community, We heard from customer that project is not visible to them. We have added  as "service desk customer" in People. When we cross check permission scheme we could find service desk c...

• Question
• cloud
• jira-service-desk

Hi All, I was wondering is there a way you can hide the "Share with" option when a customer is logging a call? I have added an organization and added the customer, when the customer logs a call the...

• Question
• jira
• cloud
• jira-cloud
• jira-service-desk

Hi!   Is there a way for a all the email correspondence on tickets to include the original issue as well as the underlying comments? We don't give users access to the portal as it's not integr...

• Question
• cloud
• jira-service-desk

Hello) There is such a problem with managing our customers. Gsuite has been successfully connected and our users are added automatically. But, when I add users to customers in Service Desk Pr...

• Question
• cloud
• jira-service-desk

Hi, I have a problem with outgoing emails from Jira. I have an Incoming Email Handler that creates issues on behalf of reporter. The account is created. He receives a welcome email "Account Created...

• Question
• email
• jira-service-desk

Hi Community! I've a question regarding some automation of our processes. We are a team of nine and receive a lot of support requests. Various status exist (e.g. Backlog, To do, etc) to represent th...

• Question
• automation
• jira-service-desk
• jira-service-desk-server
• server

I cannot access anymore to the elements of the satisfaction email sent to customer when a ticket is resolved. When I go to project->parameter->Satisfaction parameters, nothing happens. Can so...

• Question
• cloud
• jira-service-desk

This has worked when we originally set up, but now I am changing mine again it is spitting up this error "Cannot attach file myprofilepic.png: Unable to allocate space on the server for the avatar."...

• Question
• jira-service-desk
• jira-service-desk-server
• server

How can I configure company support email address to automatically create Jira request?

• Question
• cloud
• jira-service-desk

ヘルプセンターウェブページにあるリクエスト一覧のフィルタで「クローズされたリクエスト」を選択しても、クローズしたリクエスト一覧が表示しない。

• Question
• jira-service-desk
• jira-service-desk-server
• language-ja
• server

Hi, I use our company support email address and forward it to our Jira Service Desk, this works well to create a ticket but the response from the agent goes to our Support@... email address not the c...

• Question
• cloud
• jira-service-desk

While working throughout the Jira Cloud platform my spell check will randomly stop working. Using Chrome at the moment.    All plugins disabled. See above .gif to demonstrate what I'm t...

• Question
• cloud
• jira-service-desk

Na minha organização temos o jira service desk e meus clientes utilizam muito o Workplace, é possível integrar eles para um post (Workplace) criar um chamado?

• Question
• cloud
• jira-service-desk

Hi, was wondering if it was possible to have a custom field assigned a value (from a list of values) based on assigned values of two other custom fields? So if I have 3 values for one field and 3 for...

• Question
• cloud
• jira-service-desk

  I'm trying to use the automation action "Create Service Desk request" but get a red error message when I try to save. There's absolutely no info on what this means or how to resolve it. I tri...

• Question
• automation
• error
• jira-service-desk
• jira-service-desk-server
• server

I went to customize the service portal and cannot find the login announcement option, only the help desk announcement. Anyone has experienced this, I'm following https://confluence.atlassian.co...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Tenho uma duvida, como eu deixo o portal aberto para os clientes entrarem e abrir chamados sem ter que fazer login? pois quando seto essas configurações ele pede um acesso via Atlassian. Como cr...

• Question
• cloud
• jira-service-desk