Community resources
Community resources
Community resources
Jira Service Management
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We've had a problem recently where alerts have been ack'd but not closed. Most of this was because it took some time for us to reduce the noise alerts. Our response team got too used to occasionally ...
- Question
- opsgenie
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We currently have an inbound email communication setup (to create new service tickets with incoming emails). Everything works great when a customer emails directly, but when a member of our team forw...
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We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...
- Article
- opsgenie
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We have a number of automation rules setup on our Jira projects which have all been working fine but have suddenly stopped working from around 14:00 GMT today. Nothing is being added to the audit log...
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HI, we are able to add announcements to the top level jira service desk landing page which is our portal for customers from where they can pick from I need to Request Something Something is Broken ...
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I added a Customer and set the Service Desk Customer role for him: but the JSD says that there are no customers: Here are the permissions: When I set the Service Desk Team role I can see...
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Team, We are planning to update specific Confluence group with a user where the request will be raised in JSD and as soon as approve action clicked( from workflow) the user should be add...
- Question
- jira-service-desk
- confluence
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I have a Rule set up in a Service Desk that sets a custom field based on the request type and other criteria on issue creation. This rule has worked great since I created it 3 months ago and even aft...
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Looking at : https://confluence.atlassian.com/servicedeskserver/using-service-desk-queues-939926462.html Says I can link/assign/delete tickets from the queue. How do I do something usefu...
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Does anyone know How do we create a filter, view or use a plug in to see remaining time against estimated and logged time by epic? We are just trying to understand how much time is left o...
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Hello I'm getting tasks/issues with attached files (comments) and I want to filter those files/comments by permissions (If comment is internal/private a user without certain permissions can't see it...
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Hi, I want to create an automation rule in Jira Service Desk to assign a request to an Assignee if the request is of a certain type and if the request is shared with a certain organization. I can't ...
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Our clients are telling us when they are raising tickets they are adding attachments (typically screenshots) whilst logging the request. when the ticket is then created, the attachment is not there ...
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sprint report shows only status that we added manually as completed - called UAT if we want to define more status as a complete, is that possible?
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Hello, I have added the SPF record and the DKIM record to my office 365 DNS. However, I still get a Domain claim failed for this domain. Kindly advise.
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Hi, In many places where we use JQL to specify a user they are displayed as, what I am guessing, some kind of technical user identification: Is there a way to set up Jira to always display user...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- jql
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I Need help to reset password as service desk unable to reset
379 views 1 0 Deleted user September 30, 2020 -
Which is the best mobile app to download on iOS which will allow me to receive push notifications? I currently have the JIRA Cloud by Atlassian app, but it doesn't send me a push notification when a ...
467 views 1 1 Deleted user September 30, 2020 -
Hi I have an agent who cannot change the reporter of an issue. I have checked the following: 1. The user is a member of the "jira-servicedesk-users" group 2. The "jira-servic...
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Hello Team, We would like to purchase this plugin for our JIRA cloud to integrate with AD, I have some questions in integration. Could you please clarify me. 1. Can we integrate this with On-...
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Hi, We have just started using OpsGenie in anger over the last few months and as previously mentioned in this post we are setting up long lead time rotas across many teams and need to ensure that UK...
- Question
- atl-gruland
- opsgenie
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Good Day. I wanted to set up a mail channel inside an SD project, but when i open the tab "Email inquiries" inside my Project SD, i see only standart welcome message and nothing more.
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Is there a way where updates in Jira issues can flow back to Opsgenie Alert e.g. description, priority, labels updates?
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Hi, We'd like to know why we aren't getting the images from ticket updates in outlook? Is it a setting somewhere in Jira? or in outlook that we have to check? This happens when a customer re...
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Hi Community! My name is Charlie and I’m a product manager on the Jira Service Desk Server and Data Center team. I’m excited to announce that we have officially started the Beta program for JSD sup...
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