The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Customer Notification Email Not Same as Test

Jeremy Cornwell
Jeremy Cornwell
October 15, 2020

Our customer notifications emails look different than what appears in the template. The full URL is appearing next to the text that should be the link. When I receive a response from a ticket I post with Jira Support, the formatting is correct. What causes the formatting to be dropped on ours and includes the full request and notification URLs?

Watch
Like Be the first to like this
625 views

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Hampus Lindgren
Hampus Lindgren
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
November 16, 2021

Any solution to this? We have exactly the same problem.

View More Comments
Hampus Lindgren
Hampus Lindgren
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
November 16, 2021

Found the solution in another post. In Atlassian portal, go to your profile and manage settings. Change Email notifications format from Text to HTML.

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Notifications-showing-complete-urls-instead-of-link/qaq-p/1612726

Like
Reply
0 votes
Jeremy Cornwell
Jeremy Cornwell
October 16, 2020

Also should be noted that the test send of the email notification is formatted correctly.

Reply
Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security