How to allow external users to create requests in only one portal

[Mike Hoffmann]

Hi,

We currently have an internal service desk project and we have permission set to "Anyone with an account on https://xyz.atlassian.net". This works great as we automatically provision accounts from AAD and use SSO so new staff can start using the portal without being invited.

I'm trying to create a separate project/portal for external customers and allow anyone to register. This requires that I make a global change to "Can customers create their own accounts? = Yes. However, that will allow external customers to access all of my portals.

It appears that I could change the permissions on my internal service desk project to "Customers my team adds to the project" but then I'm stuck inviting individual users/customers so they can access this.

Is there another way to manage permissions and keep external users separate and limited to a project/portal?

Thanks

[Natalia Lezhai]

hi @Mike Hoffmann 

did you find the answer for your question? I would be very interested in the same functionality:)

Best,

Natalia

[Mike Hoffmann]

I ended up creating a separate Atlassian subscription/account for external customers. 

[Zoryana Bohutska _SaaSJet_]

Maybe you will find solution here https://community.atlassian.com/t5/Jira-Service-Desk-questions/Can-the-external-users-create-tickets-in-Jira-Service-Desk-via-e/qaq-p/1342663