Jira Service Management

Dynamic table Hello, I wanted to know if it is possible in JIRA Service Management to create a form with an Excel-style table where agents can dynamically add rows with information about equipment t...

• Question
• cloud
• jira-service-management

I'm currently setting up a service desk, however, I am confused about the settings regarding whitelisting users who can email through the customer email request address. So firstly I've set up the c...

• Question
• cloud
• jira-service-management

Hello @AlL, recently we started to use a confluence space as a knowledge base for our customer portal. While everyone can easily search and read the articles from the main search, no one can access...

• Question
• customer-portal
• jira-service-desk-server
• jira-service-management
• knowledge-base

Hello,  I have recently enabled the new JSM global automations across my customer service desk projects.  These automations work with this basic functionality: When I have a issue request...

• Question
• automation
• cloud
• jira-service-management

Nossa empresa quer migrar do Zendesk para o Jira Service Management, mas precisamos importar as informações que temos na concorrente para não comprometer o conhecimento já adquirido. Como podemos exe...

• Question
• cloud
• jira-service-management

Hi, can we allow customers to reply to a JSD notification and turn that reply to a public comment? If it is possible, how? We do not have Email Channel enabled and we do not plan to enable it. Tha...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi Community My question, this is natively not possible with JQL and may need SQL, and as we know it is not recommended to run SQL on Jira production DB. But would like to get some inputs from you ...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello, I need to configure new Issue priority in Jira Service Desk based on e-mail domen of requestor. I want to set high priority for corporate user requests and I know that they all have e-mail l...

• Question
• jira-service-management
• jira-service-management-server
• server

I would like to create my own graph for a Dashboard. Is that possible? 

• Question
• cloud
• jira-service-management

Do you know if the issue with being able to see the list of approvers vs people who did or did not approve the ticket/change was resolved somewhere? I am looking for a solution where I don't have to ...

• Question
• cloud
• jira-service-management

Hallo, I have one question..  When you create task in Jira service desk , there is one button ( Create another) which gives you opportunity to create one more task .(see example below )  ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I've got an SLA for "Time since last response" which resets every time someone responds to the customer. I have a report which has one series which shows all bugs = Everbreached() (that one works jus...

• Question
• cloud
• jira-service-management

Good day, Please may i have some guidance.. I need to set the reporter of an issue to the person who emails the support email address when logging a request. I am currently using our own mail serv...

• Question
• cloud
• jira-service-management

A project of IT support. There are 2 administrators in this project. One of them can see the queues but other admins see issues instead of queues.

• Question
• cloud
• jira-service-management

I removed Icebox but now it is showing that there is multiple code reviews in every status, can you please help me remove it. Now my workflow and statuses are not as per the previous statues. Please...

• Question
• jira-service-desk-cloud
• jira-service-management

How to Validate Email and Phone Number validations in Groovy Script for Jira Service Desk. Here we are showing these 2 fields based on some custom field values, if we write in JSU Regular expression...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I was excited to know about rebranding of Jira SD into Service Management and new features coming out. All the guides say that with the new projects the features like Opsgenie will be available. Has ...

• Question
• cloud
• jira-service-management

Hi there, I'm trying to use automation to leave an internal comment that tags both the assignee and the task's approvers if the SLA is going to breach soon. I can't figure out the code to use though...

• Question
• automation
• cloud
• jira-service-management

We have a number of emails legitimately being filtered out as they are automated, but a number of emails from a corporate email address we have that forward to our JSD email are also getting filtered...

• Question
• cloud
• jira-service-management

We have been using opsgenie and are now implementing Jira Service Desk. I would like to create an Opsgenie alert for any new service desk issue created ONLY during off work hours. example: customer ...

• Question
• cloud
• jira-service-management

I'm also asking about this from our university mail service provider, which is working with Office 365. Our outgoing email stopped working recently. We have O365 SMTP enabled on our host side. When...

• Question
• jira-service-management
• jira-service-management-server
• server

I'm trying to understand whether it's possible to use the Stitchdata integration  to extract, transform, and load data from the JIRA service desk to a data warehouse. So basically, in which tab...

• Question
• cloud
• jira-service-management

Im working with a nex gen project and I would like to edit the reporter field once the ticket is created with the information in a custom field (licensee email address). Is it possible to create a ru...

• Question
• cloud
• jira-service-management

Hello Everyone,   I have an issue here with my service management project, currently when a user (customer) will create an issue (ticket) through the customer portal they're able to view and e...

• Question
• cloud
• jira-service-management

Hi, I use Xray test and we have various projects within the organisation. I have created a custom template on document generator - Xray Test on one project. My question is - Can I share the same temp...

• Question
• cloud
• jira-service-management