Community resources
Community resources
Community resources
Jira Service Management
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I wonder if it's possible to add another Organization into a Jira Servicedesk project separated from the other Organization to avoid they see each others issues. Both Organizations work for the same ...
- Question
- jira-service-desk
- account
- organization
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Hello, I am trying to set the value of a custom approval field for a user picker (single) using a Post Script and the Cprime Power Script plugin. My script currently looks like this customfie...
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New users which are added in trusted group not able to view project Queue. They are not able to view any incident, SRs.
- Question
- cloud
- jira-service-desk
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I am looking for my access/change requests in the 'view' issue pane to all appear on one page, currently they appear split across the page like below: Is this somehow possible?
- Question
- cloud
- jira-cloud
- jira-service-desk
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Is there a way for customer to duplicate a record. e.g. there is a very long form, For each user most of the values are same. Is there any duplication functionality in JIRA service desk. e.g. the ...
- Question
- cloud
- jira-service-desk
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Hi, A user is filling a form. Is it possible to add a child table to it. e.g. A user is filling a form (e.g for an activity) and he can add as many items as needed for his activity. May be...
- Question
- cloud
- jira-service-desk
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In customer portal I see the phrase "What do you need help with?" and I want to delete/edit it. But can`t find the way to do this. I`ve tried to find this phrase in java classes, .jsp .vm .confi...
- Question
- jira-service-desk
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Dear all, I am trying to create an automatic rule for issues that are created in any day of the week and if are not updated (status, estimations, replies to the customer) within 7 days I would lik...
- Question
- automation
- cloud
- jira-service-desk
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I am new to JIRA cloud service desk. I need to configure some fields to be auto populated When the user starts filling the form. some fields should be auto initialized. e.g. if the user is a...
- Question
- cloud
- jira-service-desk
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Hi, Is it possible to conditionally show / hide fields in a form. e.g. There is a field named priority When the user select the priority to HIGH, another field (e.g Reason) should be shown ...
- Question
- cloud
- jira-service-desk
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Hi, we have a "standard"contract and we are using Jira Servicedesk, which means we have a total of 100 automation rules. but, received the message that we have reached our limit, out of the blue sky...
- Question
- automation
- cloud
- jira-service-desk
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We are using Jira service desk widget within our website. Jira Service desk is with knowledge base search bar and I couldnt access the knowledge base from jira service desk widget.
- Question
- cloud
- jira-service-desk
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Trying to get access to a service desk project that was created by someone who has now left the comp
I'm trying to gain access to a Service Desk project that was created to manage inbound requests from our customers. The 'lead' on the project is no longer with the company. I'm not able t...
- Question
- cloud
- jira-service-desk
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Hi My issue type for email creation have three fields only Summary (mandatory ) Description (optional) Attachment (optional) I am receiving this error randomly ...
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We have JSD Cloud and Jira Software Cloud, I worked to merge the two so that they are now on the same Org. That said I'm trying to figure out how to do a few things, here are some details. 1) I want...
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How do I set an external next gen service desk user to only view their assigned issues?
- Question
- cloud
- jira-service-desk
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We want to create a new request from an email, and send them an acknowledgement. Does this have to Create a new Customer? How do we have the ack/response NOT contain a link to our portal?
- Question
- cloud
- jira-service-desk
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What is the best approach to grant every Atlassian account user on our site the Browse User and Group permission? Should I create a group and manually add each one in? Thanks much!!
- Question
- cloud
- jira-service-desk
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Let's say we have a customer evaluating our product and we need to only grant access to this customer for 3 or 6 months for the jira service desk customer portal. Is that possible?
- Question
- cloud
- jira-service-desk-cloud
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Hello, I am requesting some help for the Service Desk cloud instance I set up in my organisation. Indeed, I use the basic template of Email for notify our agent and our customer but we have...
- Question
- cloud
- jira-service-desk
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The Classic Project has way more setup than I am interested in. But I don't get a Service Desk Template for Next-Gen.
- Question
- cloud
- jira-service-desk
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Why does jira do not send an email when a Manager is selected in the portal form?
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Hi. I've created a customer and she can't access. I created a new customer with her personal email and she don't have problems. Please I need a solution. Thanks a lot.
- Question
- cloud
- jira-service-desk
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Hello Dears. I'd just like to show the agent's name in the notification the customer receives, Can I hide the email created by jira? (example: jira@site.atlassian.com). It's possible? ...
- Question
- cloud
- jira-service-desk
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Hi Everyone, we are just evaluating Jira ServiceDesk to see if it can replace our existing ticketing tool. One typical feature I've not been able to find yet is how to create reoccurring tasks....
- Question
- cloud
- jira-service-desk
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