How to set reporter as name as person who emails support?

[Lyle Kippen]

Good day,

Please may i have some guidance..

I need to set the reporter of an issue to the person who emails the support email address when logging a request.

I am currently using our own mail server, but when i setup the mail handler i had to enter a address to in the mail handler field.

When a user logs a call when sending to our support address, the reporter now shows as "support" instead of the actually user who sent through the request.

Please can i have some guidance on how to change it?

We are using our own mail server setup in the incoming mail setup.

Thank you

[Lyle Kippen]

Thanks, i followed  David Lio 

[Lyle Kippen]

Thanks i have fixed it.