Jira Service Management

We are experiencing some reported strange behaviour where when once an agent is done dealing with ticket ABC-123, with attachment X, upon moving to ticket ABC-124, the system does not display attachm...

• Question
• cloud
• jira-service-management

Hello all, is there any way to prevent Google StackDriver from auto closing an alert in OpsGenie when the value of the matrix drops back below the alerts threshold? My GCP notification channel is a W...

• Question
• cloud
• opsgenie

I have created a field with the wrong field type and i can't find any way to change it. Is it possible to edit? Or do i have to trash it and recreate a new field?

• Question
• cloud
• jira-service-management

Hi, we have Jira Service Desk (Server) and we would like to have on our Customer Portal link FAQ that would refer our customer to Confluence (Cloud). Because we are learning about Conflu, we have Fr...

• Question
• confluence
• customer-portal
• jira
• jira-server
• jira-service-desk
• +2 more tags...

Hi, I was trying to create a customer request using Java API using the code below  serviceDeskCustomerRequestService.createCustomerRequest(applicationUser, serviceDeskCustomerRequestServi...

• Question
• jira-service-desk
• jira
• jira-server
• server

We are experiencing problems with receiving emails to atlassian. Initially it was working fine. But then both incoming and outgoing emails would reach. After that the outgoing messages fixed by itsel...

• Question
• cloud
• jira-service-management

Hi The SLA goal limit of our Jira SM project is shown as 30, we need to add more SLA goals to meet the customer expectations. It would be highly appreciated if you could help me with the steps to i...

• Question
• cloud
• jira-service-desk-server
• jira-service-management
• sla

Hi, When i am attending to the issues, I noticed that fields with Text Field (multi-line) display doesn't show on my screen. Other fields with Select List display or date picker display for ins...

• Question
• cloud
• jira-service-management

I have a couple of issues on custom branding I'm trying to resolve.  On the customer portal, the top left logo thats positioned, It always seems to revert to servicedesk/customer/portals .... a...

• Question
• jira-service-management
• jira-service-management-server
• server

We had been testing the cloud version and creating trial requests. Now any request created has a number starting from the last created request even though the old requests were deleted. Is there away...

• Question
• cloud
• jira-service-management

Is the forgot password link the same for all customers in Jira Service Desk? How can that message be edited in the cloud version.

• Question
• cloud
• jira-service-management

On the Free Plan, right now. Confirmed the necessary permissions mentioned in other Q/A's but still getting "We can't save the widget right now. Try again in a little while." Is this something we n...

• Question
• jira-service-desk-cloud
• jira-service-management
• widget

I'm setting up a help desk screen for HR called 'Questions for HR.' I just went into the screen scheme and modified it to it has 4 essential fields.  When I go to Create Issue, it shows the fiel...

• Question
• cloud
• jira-service-management

If a request is received during non-business hours, we would like to send an automated email back to the requestor to let them know we will respond during business hours.   I am not sure the e...

• Question
• cloud
• jira-service-management

We currently offer software downloads to customers via our helpdesk (Easy Redmine). Customer logs in, finds link in the helpdesk and downloads software release. We can track who downloads it and...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Atlassian Community, I’m Molly Bronstein from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center ...

• Article
• jira-service-management
• jira-service-management-server
• server

I was using the widget add-on till yesterday, it stopped working suddenly. I saw in other posts that the add-on needs to be uninstalled and reinstalled, I'm not sure if I am able to do this myself or...

• Question
• cloud
• jira-service-management

Hi All....  I stumbled into an Issue when I started to explore Create Issue rest API Usecase : I need to create an Issue in with Request Type value With lots of search over the internet, I...

• Question
• cloud
• jira-service-management

I'd like to create a weekly recurring issue in my Service Management Software Helpdesk, but by the looks of it, I can only do this by using an add-on?  If I have to use an add-on, do you know o...

• Question
• cloud
• jira-service-management

Hello,   I am using JIRA ServiceDesk(Jira service management), I have an issue with article search from portal.   I am able to search and get the articles from the respective portals of...

• Question
• jira-service-management
• jira-service-management-server
• server

I'm new to opsgenie and looking for the best way to structure my alerts and notifications. My alerts are coming from azure alerts and we have different subscriptions sending alerts, we have differen...

• Question
• cloud
• opsgenie

We are doing the long term trial of Jira Service Management and would like to test connecting our GSuite to Jira Cloud.  During the sync process, it states that Atlassian will send an Invite Ema...

• Question
• cloud
• jira-service-management

Need to analyze the use of ScriptRunner within JSD application.

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Everyone,  I'm currently experiencing an issue with the Create button in my classic service project. When agents as myself go to create a new issue, will fill out the fields required and u...

• Question
• cloud
• jira-service-management

I am looking to receive an email or notification when an email request is rejected due to the user being inactive.    

• Question
• cloud
• jira-service-management