Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to add an embedded video to Service Desk Knowledge Base without any add-on?
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Hola, estoy buscando como agregar formatos estandar para un tipo de solicitud, ya que la informacion debe ir estandar, es posible realizarlos en la configuracion de los campos de la solicitud.
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i have a single selection custom field having several values(A,B,C,D). for issue type bug I need to display A and B Only For others, I want to display A, C, D is this possible without usin...
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We use Jira Service Desk Server 4.5. Could you tell me please: is it possible to setting the registration form for customers: add required field and approval from our side? Thanks for helping!
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It is a legal requirement to ask for permission to store personal data such as an email address. So when I ask a customer to provide her/his email along with his/her problem via our customer service ...
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I have a custom field called "Affected End User" in the Create Issue screen. I wanted to add this custom field to the email notifications. This field is defined in the workflow "Create" transition wh...
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Hi, We've integrated Jira APP into our solution on Infobip CUP portal. Since GDPR doesn't allow to search users, we prompted a client to make 'Reporter' field as Optional. But Jira API always retur...
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Hi all! Is it possible to disable Service Desk application from server instance? JSD application version 4.6.1. We only use JIRA on that server and we moved JSD on different instance, but we would l...
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Found this documentation piece describing how to remove unwanted fields from customer portal view (agent view). How do I do this in JSD Server?
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For Jira Service Desk Cloud (Next Gent) is there a way for prompt the agent to add a comment to customer when resolving case. I can get them to update fields but not add a comment
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I want the link to be aci.atlassian.net .
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Hi, is any way to prevent redirect mentioned in title in for example servlet filter?
433 views 2 1 Deleted user September 7, 2020 -
I am currently working with a group of students and would like them to use JIRA Add-on in Excel to pull data from Jira Service Desk. How do I go about granting access to their gmail account ...
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When I enter a photo in the text or attach a document, the email that the customer receives does not appear the photo in the email content and the attachment does not appear in the email I have chec...
751 views 4 0 Deleted user September 7, 2020 -
Can anyone tell me where Jira Service Desk (or the whole Jira suite) is hosted? We would realy like to know for privacy terms etc.
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is it possible to make info field what include emails of recipients from what email box create the r
is it possible to make info field what include emails of recipients from what email box create the required? we have email box. there is integration with this box and create the task in SD. I need t...
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We would like to allow customer to self register for our Jira Service Desk customer, however we do not want them to automatically be granted access. We'd like administrators to approve the request. F...
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Hi, I have created a SLA to start when the assignee changes, however when it changes assignee again, I want it to restart a new count down but it doesn't. It just accepts the assignee changed ...
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My settings are this. “’klant’’ is filled in and the “datum automatische mail”also But still i dont get any email. The 2 fields are exactely the same. When i change the when. I do get the email. ...
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Hi, Can I set gadget refresh interval to 10 seconds?
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Hello, so Extensions for JSD allows us to define dynamic forms (different fields will be displayed based on the value of the first field). I was wondering, if this was possible for descripti...
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Hi, I want to change the customer permissions on a JIRA service desk project via an API call. Is it possible? The default behavior is that whenever you a new project, anyone with an account on http...
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At the end of each Knowledge Base article is a question asking if the reader found the article useful or not. I can find in the default analytic reports within the Service Desk project how to track t...
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There is a requirement for user signature to close an incident that is resolved by field engineer. Has anybody in the community has implemented any such requirement using JIRA Service Desk server edi...
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Hi @ all, after working for more than 5 years with Jira Software, we're new to Jira Service Desk and try it on a first test instance. We're a small team and want to make it as simple as possibl...
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| July 29, 2025 5:22 PM PDT |