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Can't report on any SLA data

Pritesh Gohil
Pritesh Gohil
January 25, 2021

I want to report on SLA data but I can't.
There is no option to select 'breeched date'.

I have seen in a previous Jira Service Management Knowledge base you can select a pie chart and then search for breeched dates.

For me breeched dates doesn't appear

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Joseph Chung Yin
Joseph Chung Yin
Community Champion
January 25, 2021

@Pritesh Gohil -

I agreed with what Jack stated.  Please share the KB if you have the link still.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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Jack Brickey
Jack Brickey
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January 25, 2021

OOTB there is not breach date. You can report on breached in a binary context (yes/no). You mention seeing previous KB. Can you share this detail?

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Pritesh Gohil
Pritesh Gohil
January 25, 2021

https://community.atlassian.com/t5/Jira-Service-Management/SLA-dashboard/qaq-p/1167484

 

When logging a question on this portal it provides selected KB articles   This is the one I read.

 

I don't quite follow 'binary context' meaning.  Could you expand on this please?

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