Community resources
Community resources
Community resources
Jira Service Management
-
Customers can only see the tickets submitted by themselves, if I create a ticket on their behalf, change them as the reporter, they do not get notifications about new comments neither can they access...
- Question
- jira-service-desk
-
Hi, I have a problem with mechanics which creates tickets from e-mail. Problem holds until I refresh my e-mail password on Jira. How I can fix this problem? Why and how often I have to refre...
-
Hi, I have a problem with changing default language in project. Everything has been checked but notification in "Status" in language change still holds up. Best regards, Adrian Mirasz...
-
Hi Everyone! We are new to Jira Service Desk and still in the experimentation phase. We are trialling out have different Service Teams (eg IT and HR - plus a few others) in the same Jira Se...
-
Hello Everyone, Can i setup Jira to automatically send an e-mail to the user ( " Ticket has been closed, please open a new one if problem persists " ) if the user comments on a closed ticket...
-
Добрый день. Был подключен Jira Service Desk У пользователей которые имели доступ только на просмотр Jira Software в списке проектов появилось демо Jira Service Desk. Считаю это гру...
-
Hello team, We have 4 service desk projects under one instance, for different partners. And we have a need to separate users from each portal. Difficulty #1. We do not want to restr...
-
Here is my workflow: The relevant transition here is Not Fixed. This is the transition from Resolved to Reopened. I use this when a defect is reported by the developer to have been fixed, but th...
-
Hello, when im trying to turn on email support for track and automatically turn customer emails into issues in your queue i get below error: Error: Unexpected token < in JSON at position ...
-
My engineers mark a ticket as Resolved once they complete their tasks. The task is now in a status of Done. Now my work begins. I need to take all Resolved issues and test them. If they fail, I re-op...
-
Our org would like the service request still be accessible but not the attachment. We also don't want to purge/delete the attachment because Agents need to view them from admin side. Problem s...
-
Hello We are trying to construct a report that shows how many ticket were created in working hours vs not, something like this maybe: Hour / Day: day x | day y | day z 00:...
-
Hi There, I uploaded a PDF file to the portal with success. However, when I share file as comment or attach in new comment, it only shows file name and no files attached. I created a test tick...
-
Hello, I am looking to lock all fields of a ticket AFTER it has been transitioned from Open status. We are using the system to Track our Change Management tickets and want to be able to lock all th...
-
Our institution (Stanford) uses 'shared mailboxes' for non-person email accounts, such as a service desk or support email. Can I bind by cloud Service Desk to such an account?
-
We have a user that can't access a calendar that is used with service desk project. He has permission but can't get to it. We have clear cache. tried other browsers, signed out of profile and back in...
-
Hello all, Is it possible to use Okta and Atlassian Access for saml sso to the cloud service desk portal? thanks, wawde
- Question
- cloud
- jira-service-desk-cloud
- okta
-
Hi Dears, Is it possible to link Jira tickets (based on their pre defined SLAs status) to Zabbix monitoring tool? Appreciate your assistance. Thank you.
-
We've created a classic project to use for importing FreshService tickets. In our Next-Gen projects, all of our AD synched users appear as customers with the proper permission settings (17 pages wor...
-
I am using Jira Deverloper Cloud. I have created a very simple Jira automation rule that creates a task whenever a sprint is create. The new task have 2 fields populated by the automation...
-
So this article describes the different fields that you can see in a ticket: https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-the-different-sections-in-the-issue-view/ I don'...
-
We support a number of requests for account creation and password reset that can be handled via self-service. And, a great deal of them come in via a form we designed in ProForma. Se...
-
We are using service desk in order to manage technical support with our products. An email asking the user to activate an account is sent, i want to avoid that. Also when we receive a call from a cus...
-
I can read code but not write code. I service an instance of Jira Service Desk for a team that performs numerous tasks. I have created an interface that is OOTB (Out Of The Box). I ...
-
We are using Okta for SSO and a support email is generated if a user needs access. This email creates a Service Desk ticket, but the reporter set to donotreply@okta.com. The details of the actua...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 42 | |
| 13 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| Tuesday | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT |