Adding customer to the service desk but they're not showing after

[Mujtaba shah]

I'm adding customers like we always have but they're not appearing when trying to make them the Reporter or add as a participant. THey appear in the list right after adding looking like a successful addition but when refreshed they are no longer there.

Also now when customers are emailing in tickets the reporter is marked as User instead of their email address.

Thanks

[Daniel Ebers · Accepted solution]

Hi Mujtaba,

as there were some incidents, as Alex mentioned here, I wonder if the issue still persists for you?

Thanks,
Daniel

[Mujtaba shah]

Hi Daniel

I've checked and all appears to be ok now. Thanks!

[Alex Steinlauf · Accepted solution]

Our site is experiencing the same issues. It looks like the system is being really slow rather than not adding the customer. 

Looks like Atlassian are aware of it: https://jira-service-management.status.atlassian.com/incidents/dkjzry7fg2zy

[Kevin]

I've a similar problem. After I add customers they dont show up at all in any list. Oddly I'm exactly at 40 customers right now.

This is a big problem since we are building up the customer list in jira right now and the product is live.

BR

[Mujtaba shah]

I think it has something to do with the change to Jira Service Management. We have 1000s of customers on there and only just became an issues for us ;'(

[Kevin]

I just checked the forums, seems we are not the only ones with customer-adding problems, pointing to a general bug.