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Jira Service Desk - Salesforce Integration

Abdul Rahman Siddiqui
Abdul Rahman Siddiqui
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February 5, 2021

Hi,

 

My company uses a Jira Service Desk project as a support portal for our users. Users submit tickets for feature requests and bugs. 

Is there any Salesforce integration for Jira Service Desk? Or a custom way to get the data from the service desk into Salesforce? 

 

Thanks

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1 vote
Shubham Gupta
Shubham Gupta
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February 7, 2021

Hi @Abdul Rahman Siddiqui 

Yes, this is doable using custom development and Sinergify - A Salesforce and & Jira connector can definitely help you with this.

I hope it helps!

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1 vote
Yamam Al Ghourani[ServiceRocket]
Yamam Al Ghourani[ServiceRocket]
Contributor
February 7, 2021

Hi Abdul Rahman, 

Check out Connector for Salesforce & Jira! Here are some of the features the connector offers in addition to supporting JSD:

Features

  • Bi-directional auto synchronization
  • Automated workflows
  • Aggregated comments
  • Many-to-many associations
  • Salesforce lightning enabled
  • Quick View Panel and reporting features
  • Jira cascading select lists
  • Salesforce dependent picklists
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Jack Brickey
Jack Brickey
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February 5, 2021

please checkout the addon options in the Marketplace - salesforce-jira 

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