Custom filters for Service Desk team members

[Tomislav Tobijas _Koios_]

When I'm an agent, I know that it's possible to edit existing queues or add new ones for better ticket/issue managing.

However, if you are just a Service Desk Team member (user project role), you don't have queues but Issues and filters section where some default filters are shown.

Is there a way for a project admin or service agent to customize those filters that are shown to all service desk members that are not service desk agents?

[Adam Rypel _MoroSystems_ · Accepted solution]

Hello @Tomislav Tobijas _Koios_ ,

you can create a custom filter by clicking View all filters and share them with your colleagues. But I don't think it is possible to replace the default ones with customized.

There is actually a feature request for this here, I think this is what you need: https://jira.atlassian.com/browse/JRACLOUD-71176

You can vote on it and hopefully it gets implemented in the future.

Regards,

Adam

[Tomislav Tobijas _Koios_]

Hello @Adam Rypel _MoroSystems_,

thank you for your answer! I was aware of creating custom filters and sharing them with my colleagues but I was wondering just that what you have answered in your reply.

Thanks for the feature request link! I hope it will be implemented at some point in the future.

Best regards,

Tom