Unable to add a service

[Phil Tull]

I am testing with Jira Service Management (cloud).  I am adding a second "service" and I use the Create Service button, fill in the information, and click Create.

It returns "We couldn't create your service.  Check your connection and try again."

I tried multiple browsers.  I even created another test project, still get the same error.

[Jack Brickey]

Hi Phil, where are you trying to add a Service and what service?

[Phil Tull]

Where: I go to Projects.  Select my project.   Go to Services.  Click on Create Service.

What service:  I created "Email" as my first service.  This worked.  I go to create "Test" as a second service, but no matter what I call it, it fails with the given error message.

[Jack Brickey]

i'm still a bit puzzled as I do not see this option under any project in my instance. I suspect this is either a Next-gen project or maybe specific to an ITSM project template. Regardless I am not familiar with this w/ any of my projects. I did find this article - add-services-alerts-and-on-call-to-your-sidebar-navigation . Or possibly related to Opsgenie.

[Phil Tull]

I don't see how that's possible, this is the most basic and important step.  You create a service project, then you create services for it.

How can you not have any services?

[Jack Brickey]

all of my JSM projects are basically ticketing systems. Note I do use Opsgenie but it is a separate app in my case. I suspect that your instance has OG integrated as that is how it is for all new instances. 

[Phil Tull]

I am also trying to create a ticketing system.  Maybe I am misunderstanding the terminology. 

If you are supporting IT, how did you create "services" that you support like email, network, security, etc?  or is it all lumped into one?

JSM allowed me to create one service, but fails on every additional one.

[Jack Brickey]

So I create a project and I create Request types that present unique forms to my customer via the Portal. I also add an email channel that customers can use to submit requests. Here is the most current doc for admins when setting up a JSM project. Maybe if you provided some screenshots I might be able to assist further.