Community resources
Community resources
Community resources
Jira Service Management
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JIRAの設定について2点教えてください。 ①「共有先」を起票者（ユーザ）側から追加できるようにするにはどうしたらよいでしょうか？ 起票者側のアカウントでは共有先として自身が表示されていますが、「追加」ボタンのようなものが見当たりません。（管理者側のアカウントでは追加できます。） 設定を一通り確認してみたのですが、それらしきものが見当たりませんでした。 ②チケット更新時に起票者（ユー...
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Hi We´re running Jira Cloud. I´m wondering if it´s possible to IP filter access to the portal? We only want our companys to be able to access the portal. Kind regards Pétur
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Hello, I would like to associate an existing Alias email (gmail) that has no password to the JIRA Service Desk project. I am unsure what could be the next steps since this email address is also use...
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Hello, I'm currently playing around with Jira Service Desk and want to make it usable for our IT department. Our IT department is divided into 2 parts which differ heavily in there field of...
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HI, We have Jira Service Desk project set up for anybody to be able to raise a ticket. However, yesterday during a demo with a client we sent an email to our support desk email address and the email...
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Hello! I am wondering if in post function "Email user(s) based on attribute in a selected Insight Object" we can add some images, eg a logo. Also can we change the mail background? Regard...
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Hi We have just recently implemented JIRA service desk. I am looking for a way to embed Widget into our main sharepoint site. Sharepoint only supports iframe code where is the widge involves may...
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We have recently set up Jira Service Desk (server) and have added all our organisation users via Azure AD sync and market place app Resolution SAML SSO. This is all working perfectly. The question I...
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...() //println "setheaders" //httpRequester.setHeaders(headermap) def AuthType = "basic" if("true".toString().toLowerCase() == "true") { //headermap.put("Authorization",authorizationString) h...
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I can set new permissions up in permissions, but i would like to add members to the existing groups instead of creating new ones. I have cycled the service, rebooted. windows server 2019, postgres,...
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Dear All: I have a service desk for contract requests. When they are 'done' they go into the Done queue. The number in that queue seems to be capped at 50, and I know there are f...
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I've got 4 service desk type projects. Is it possible to configure the queues so the filters span multiple projects? My users are complaining they would prefer to see all their queues fro...
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===== Not working. Issue Type: Incident URI: /rest/servicedeskapi/request/10010/transition Return: {'size': 0, 'start': 0, 'limit': 50, 'isLastPage': True, '_links': {'self': 'https://m...
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When I created my first Jira Service Desk project, the name was "External service desk". I already changed to "Suporte Ensinio" ( http://prntscr.com/utlrol ). But the old name persists: -&n...
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Jira gives me 8hrs to respond to a ticket but I was wanting a reminder of when tickets reached a certain time as well.
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When a customer closes the ticket in Jira Service Desk they fill out a summary form asking about their experience. I need to add a secondary summary form in Spanish. I have looked under the lan...
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Hello, I am trying to edit a workflow so after 72 hours users are not able to comment on an old request (also it does not re-open the request). Is there a way to do this? Thank you,&nb...
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There are 4 options when selecting an issue to be resolved (Done, Won't Do, Duplicate, and Declined). I would like to create an issue when Resolved = Done. I don't see that option. Can someone give m...
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Hello, can you describe what does it mean to add someone to the project? Because when I choose this option, other customers can still see this project, evethough they are not added to the project i...
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Hello, I use a custom message field in my request page in my customer portal which displays my customers a url based on the drop-down choice they make Now after a customer has creat...
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In designing our change control process we would like to have 4 issue types that represent severity of change. Each issue type would have more required fields as severity increases. ...
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I am testing Jira Service Desk to try creating a new procurement process: employees send a request, managers approve, developers develop, really easy. The request will contain information like reque...
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Hi everybody, I have read almost every post on this topic on the forum, but all of them point to an option\setting and related screen that I don't seem to have. I know I should see the Automation ru...
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Hello. I am trying to set up Jira Service Desk, and it's not clear to me how to achieve some page layouts and the flow beteween them. For example, these 2 pages here: FIRST And also this one...
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Hey everybody, in the 'standard' Project Automation Rule called 'Set organization using reporter's email domain' I want to replace the value 'Use reporters e-mail domain' with a Custom Field called ...
Atlassian Community Events
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| July 7, 2025 4:56 AM PDT |