Community resources
Community resources
Community resources
Jira Service Management
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Hi all Our Customers would like to edit the description of the issue, or perhaps add a new screenshot in the attachments section. So the question is: Is it possible to enable "edit" permissio...
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My cloud instance has been updated to the new SLA configuration screen (see screenshot below), and I can't figure out how to force my SLAs to recalculate. They certainly don't seem to be recalculatin...
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Hello, We have a project that someone uses the Service Desk to submit a ticket. Once that ticket is submitted, I want it to convert to a different (JIRA Software) project, as to not require ...
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This huge 50PX button to ACTIVATE the service desk widget is a significant issue for the app design, especially at the smaller responsive break-points. Would prefer to use ONLY TEXT that can be ...
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Hi all, I would like to add the Date Created, Date Updated and Date Resolved in the sidebar to my issues. Additionally, I'd like to rearrange the order that fields are being displayed on the sidebar...
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hola buenas tardes, tengo problemas para que lleguen tickets a un correo, agradecer su ayuda
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Hi guys, is it possible add customers without send them an invitation email?...i have tried but do not see the option to skip it. Thanks in advanced,
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I'm sorry if this is a stupid question, but I'm trying to figure how to add the Atlas CRM as a required field in my Service Desk tickets. I've tried looking at the custom fields.. What am I mi...
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I have .msg files attached to a service desk ticket. When I try and open the file, it give an error "We can't preview this file type. Try downloading the file to view it." When I download the fi...
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I search if this issue has a pending task, but it doesnt have. The ticket is in status closed, but doesnt have time of clossing. This issue is a request of services. Thank you.
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I wanted to put {{now.plusDays(2)}} in the Due date field so that when new issue is created, the due date is automatically updated. However, I get this warning: Can you please help us to solve th...
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Hello everyone, We are trying to find issues from a particular protect, but also including other projects, updated by several users in a particular time frame: (updatedDate >= 2020-07-01...
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- cloud
- jira-service-desk-cloud
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Hello, the question has it all. I have created a screen and want some of the field to be read-only. Whatever is in those fields is for information only and should not be changed on that screen. ...
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Hello, i use Jira Service Desk in the free version and am the only aggent, with two users so far In the customer management area, both persons are also displayed to me, but when I click on the resp...
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I am using the HR Service Desk. An exiting employee has a resignation date and a termination date. I have a couple of questions: Where can I find the JQL fields so I know which ones to use? How do...
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I only have the same permissions as "Viewer". This means I can not (including but not limited to) assign issues to people, or reply to the customer. I can however still do things such as inte...
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Hi, I'm having a problem with sending emails to JIRA and having them turn in to tickets. The problem is that some accounts can send email and have tickets created and other addresses can't. ...
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Were are running Jira Service Desk 4.1.4. The text in the CSAT is aligned differently than how it seems to appear in other CSATs with the same content I located using a Google image search. Since th...
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Hi everyone, i'm a new admin in Jira Service Desk, i can assign tickets to me and two others admins. I want to assign a ticket to another person, this person need a licence to receive and resolve ti...
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Hey, is it posible to decide if a ticket is allowed to come thrugh to the agents? For example: Employee A write a Ticket to the IT-Department and his/her manager decide if this ticket is allwoed t...
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Buenos días, en el portal de Jira al seleccionar que muestre solo las solicitudes (incidencias) abiertas, también me muestra las solicitudes cerradas esto no solo pasa en mi portal sino a los demás u...
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After sending for approval - the accepting person does not see the application on the Requests list.
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Hi, I have problem on one of uor users. Whent this user puts new issue (our form, api is used) to Jira SD, then usaly is send to him/her confirmation of this with an issue numer, and then our ...
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Im unable to create an issue from an email when enduser used a Generic Mailbox. If the email is sent directly from user email (john@email.com) the issue will be created, but if I use an Outlook Gene...
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JIRAの設定について2点教えてください。 ①「共有先」を起票者（ユーザ）側から追加できるようにするにはどうしたらよいでしょうか？ 起票者側のアカウントでは共有先として自身が表示されていますが、「追加」ボタンのようなものが見当たりません。（管理者側のアカウントでは追加できます。） 設定を一通り確認してみたのですが、それらしきものが見当たりませんでした。 ②チケット更新時に起票者（ユー...
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