Community resources
Community resources
Community resources
Jira Service Management
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Hello. I am trying to set up Jira Service Desk, and it's not clear to me how to achieve some page layouts and the flow beteween them. For example, these 2 pages here: FIRST And also this one...
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Hey everybody, in the 'standard' Project Automation Rule called 'Set organization using reporter's email domain' I want to replace the value 'Use reporters e-mail domain' with a Custom Field called ...
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Hello, Kindly help me understand the difference between 10 users vs the 3 agents mentioned for the Jira Service Desk Free Edition? We are looking to use Jira in our organization to manage of change...
- Question
- jira-service-desk
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Hi, I am just starting with Jira Service Desk, and it would be better to start with next-gen project instead of classic project. I did not find a way to create a next-gen project. Is there a step by...
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Hi, I am giving a try to Jira Service Desk, but I'm struggling to add all our email address. I read: "Turn customer emails into support tickets by using the default email account or c...
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Hi Can you let me know why am i seeing my screen like this? Reporter email address run over Assignee name
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Hi all, I'm using ScriptRunner for Jira Cloud, and am wanting to update a field in an external tool when a Jira field is updated. Each Jira issue is given a Custom field A value upon...
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Is it possible to review the customer profile and see if they have every logged in and used portals? Also is it possible to label customers...for example I have customers in orgs but some customers n...
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I have subscribe for Mail alert . But when the ticket details is displayed in Mail the Time to First Response field is having blank value. Please can someone help on this.
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Hey, I got a question. We have a client who wants to connect his Webshop to a Jira Service Desk to use it as a "Complaint Portal": But his customers should not know that they are leaving the...
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Hi! We are designing a workflow where a customer has to approve a request from another customer, before it can be processed (It's a request for application access that needs to be approved by ...
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How to configure jira service desk to send email notification to service desk again when the time is
How to configure jira service desk to send email notification to service desk again when the time is near to end. I have Jira service desk 3.14.2 and jira on version 7.11.2
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Hi all, We are moving to a new organization of our ServiceDesks. Some ServiceDesks projects will be closed but we would like to keep the issues available to customers on ReadOnly mode : - it should...
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I am trying to create a rule that automatically assigns a ticket to particular person if it matches the given conditions. Please help. Below is the one I currently created but it is not working. &nb...
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I have installed JIRA service desk with MySQL8.0. When I setting up database, I can't connect DB connector 'mysql-connector-java-8.0.21'. The problem was passed by copying three files 'mysql-connec...
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Hi, I have two fields Date 1 and Date 2, I would like to subtract these fields for example {Date 1} - {Date 2} and return the value in days or number is it possible? I have scriprunner and I'...
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Hi, We have a customer who comprises of two/three separate businesses and often we receive 1 star ratings from them, I've confirmed with them that they are not doing this intentionally and appears t...
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I have added AIO Test plugin for Jira. But I am not able execute it stepwise by adding attachments stepwise for reference as screenshot of expected resulted observed during execution of that t...
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What we're looking for is a CRM plugin that can contain all customer information like services, products, other custom purchases/attributes etc. And then the ability to import these attributes as a ...
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How to hide the name of the agent in the letter to the client that comes to him when the agent leaves Reply to customer in the request task? !!!(not in letter's body, in author(look at yellow line...
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is it possible to change the name of the sender in the letter from JSD, which comes due to the settings in the Customer Notification. The default name is Jira Serviece Desk Widget. Can I change it? ...
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Hello, I try to install a free addon to my JSD Cloud, but I always get an error message. (The addon name is "WhatsApp Notification Cloud") I try to install another addon to my JSD Cloud and it's wo...
- Question
- cloud
- jira-service-desk-cloud
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Hi I want it to be added as a comment to the original issue. I have searched the documentation but I have not found anything about this. Best regards Ola Persson
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My department uses the Incoming Call integration. We setup different key presses based on the teams/project. We can then setup an escalation based on the key pressed. We th...
- Question
- opsgenie
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Hi, we created a dedicated email customers can send requests to. We receive emails from customers, but customers don't see our replies. can you help?
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