Jira Service Management

New to Scriptrunner.  Developing script to update custom field value from last issue comment using RegEx.  The target string format in the comment is "Ticket#123456". Getting error res...

• Question
• custom-field
• jira-service-management
• jira-service-management-server
• regex
• script-listener
• +2 more tags...

Hello, I am Looking for a way to connect Jira Service Management to Power BI. I have done extensive research and found a few different posts with some details but incomplete. Anyone has or knows ...

• Question
• cloud
• jira-service-management
• power-bi

Hello everyone! here in my organization, we needed to track the time each incident was on different teams. for example, he spent 1 hour in team 1, then 3 hours in team 2. Is there any solution for...

• Question
• cloud
• jira-service-management
• sla
• time-tracking

I want to create an automation that allows me to add a new value within a custom field of the type "Select List (single choice)", when creating a ticket and take the value of a specific custom field....

• Question
• cloud
• jira-service-management

Hello everyone,   I was wondering if there is a way that every time a user within my organization creates a ticket, to have the information of the e-mail of the Atlassian account that he/she i...

• Question
• cloud
• email
• jira-service-management

Is there a way for our customers to text in issues in addition to emailing them in?

• Question
• cloud
• jira-service-management

When hitting the Requests page within a service desk portal, the results will never load. https://<jira_url>/servicedesk/customer/user/requests?page=1   This has been the case with seve...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi there! I have been browsing articles to try to discover how to make our Knowledge Base for customers easily accessible from our service management portal home page. I have figured out permission...

• Question
• cloud
• confluence-cloud
• jira-service-management
• knowledge-base

In Jira Service Management Request forms, we are looking for a feature to auto-fill "Approvers" field with immediate Manager name as in Azure AD. Doing this will enter correct Manager name, else it m...

• Question
• cloud
• jira-service-management

I have been testing Jira cloud for a couple of days now.  When I created my first IT support project and setup the custom email account, it worked fine.  I could email that account and a ti...

• Question
• cloud
• email
• jira-service-desk
• jira-service-management

Hi I have been trying to add our documentation on the service desk portal. I was so excited that we could link different spaces now but somehow I don't see the "Add category" on the side bar anymore...

• Question
• cloud
• jira-service-management

When I signed up for Jira it asked me to choose a team URL, however for whatever reason it didn't save so now I seem to be stuck with the "team-34287429837.atlassian.net" domain.  Is there some...

• Question
• cloud
• jira-service-management

We have configured severity field in our defects in Jira and there are duplicate entries of SEV 2 and Sev 4. Is there any way to delete those entries from the list.

• Question
• jira-service-desk-cloud
• jira-service-management

When I try to edit our i see the message: you can't edit the workflow draft. This message it it becuause i don't have the correct permission? Thanks! 

• Question
• cloud
• jira-service-management

Hello everyone, The token and clientKey context variables in ACE are empty, and I cannot properly test my app in development due to this. What can I do to generate these.

• Question
• cloud
• jira-service-management

Dear all, We have a strange behaviour in our service desk project. We have actually our sprint board which is showing issue as TODO status but the card lable show the issue as completed which is re...

• Question
• cloud
• jira-service-management

Hi, I'm trying to create an automated process that syncs the organization and users from our legacy software to JIRA and when I send a payload with information Jira is creating the account with the s...

• Question
• cloud
• jira-service-management

I have a next-gen project and I want to make a requirement that when an issue is marked "resolved" that certain fields have to have a value selected (i.e. cannot be empty).   I know how to set...

• Question
• cloud
• jira-service-management

I have connected  to jira using an Azure logic app to get a list of projects,  that works & gives me an id of 10000 in the return payload for  a project i created i then want to g...

• Question
• jira-service-desk-cloud
• jira-service-management
• rest-api

Hi,  I have a number of Service Desks Projects for my multiple clients.  But when trying to create customer reports I have different options. In the projects I have set a time to resoluti...

• Question
• cloud
• jira-service-management
• report

Hello, guys! is there a way to check how many tickets were open via: 1. Customer Portal 2. Email request 3. API   I want to check which way is more convenient for our customers. thanks!&n...

• Question
• cloud
• jira-service-management

Hi, The free tier supports upto 10 users but when adding 5th user to a project getting error.  Thanks, F.

• Question
• cloud
• jira-service-management

Hello Atlassian Community,  Currently in the company i'm working for, we have Jira Service Desk, Jira Core and Confluence. We are looking into moving everything to the Cloud versions, and one ...

• Question
• confluence
• jira-core
• jira-service-management
• jira-service-management-server
• migration-customer-care
• +1 more tag...

Hi, Do you know the way to configure extend the limitation for Queue Jira Service Desk project / Server Management? I create the queue and got this error: "You've been busy! Your project has reache...

• Question
• jira-service-management
• jira-service-management-server
• queue
• server

Bonjour, Lorsque je souhaites ajouter une adresse email d'un client à JIRA pour qu'il puisse nous contacter, JIRA refuse la création de celle ci.   Je reçois un message d'erreur qui indique :&...

• Question
• cloud
• jira-service-management