Jira Service Management

I am looking to create a filter to search a custom field however, i don't want to put anything after the = so that i can go back at anytime to put in the criteria that i am looking to search on. Is ...

• Question
• cloud
• jira-service-management

Hi When a JSM Project is connected with a confluence space, the user can search for KB-articles and view them directely within the service portal. This is great in most cases, but sometimes, especia...

• Question
• confluence
• jira-service-management
• jira-service-management-server
• server

Hi, would you be able to advise me of the best way to set up my Jira Service Project so that incoming customer emails automatically go into either - Incident, Problem, Service Request or Change queue...

• Question
• cloud
• email
• jira-service-management
• queue

JSM Archiving is not currently supported by Atlassian, as per their website: https://confluence.atlassian.com/adminjiracloud/archive-a-project-1013843066.html  However, we currently have...

• Question
• cloud
• jira-service-management

Hi guys, While logged off; if a customer clicks approve button from an herzum approval email, approval page (jira…/secure/hapactionapprovecomment.jspa?.....) opens. However,  while logged in; f...

• Question
• addon-com.herzum.jira.plugins.herzum-quick-linker
• herzum

Hey guys, it is possible to add external users to our internal service desk? As an example: We've got an external service contractor which is responsible for our printer. A service desk emplo...

• Question
• cloud
• jira-service-management

We are on the Standard Plan for Jira Service Management. According to https://www.atlassian.com/software/jira/service-management/pricing we have 500 global/multi-project automation rule executio...

• Question
• cloud
• jira-service-management

Hi everybody, I am setting up a Jira Service Desk project (Jira hosted Data Center). Aim: internal Procurement Process for a certain kind of resources. As I want to be able to create projects costs...

• Question
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

I have a Jira service management project with a KN configured and it works fine. By default it seems to find articles which are associated with the words in the summary line of the ticket. Is it poss...

• Question
• cloud
• jira-service-management

In Jira core it's possible to have user permissions access restricted to specific projects and other features.   I'm hoping to understand the possibility with Jira Service Desk.   If I ...

• Question
• cloud
• jira-service-management

Hi all! I'm trying to set the assignee of a ticket as a watcher. I've already read inside this community a lot of stuff that could potentially solve my problem (e.g. here). The easiest way to do it ...

• Question
• automation
• cloud
• jira-service-management
• smart-value

My customer is trying to access the customer portal but he is getting this page.   Where do I find this customer so that I can provide them the right permissions

• Question
• cloud
• jira-service-management

We have an old service desk server and I wanted to clone it and do a test upgrade before doing a live one. We have service desk installed on a virtual server. I've made a clone of this server and a c...

• Question
• jira-service-management
• jira-service-management-server
• server

Hallo Support,  wir setzen Jira Service Desk ein. Kunden können über das Kundenportal ihre Mails einsehen, verwalten und Kommentare schreiben.  Wenn in einem Kommentarfeld im Agent-Fronte...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello Jira Service Management community! It's time for some more advice for working with Insight. We’ve spoken about what data to include in Insight, we’ve discussed how to structure it, the next ste...

• Article
• command-line
• insight
• jira-service-management

The question was regarding the favicon, not the Logo.  I also would like to know how to change SD-Favicon different to Jira-Favicon.  If it would be possible to set it per SD-Projekt, tha...

• Question

Hello I am having difficulty deploying my application to Heroku. I developed using mongodb. I am trying to push the app to Heroku, but it keeps failing at the build. Here is some parts of the logs....

• Question
• cloud
• jira-service-management

Hello community! I ask you to advise on the settings of the built-in Apache Tomcat in Jira to configure the Rewrite rule. Now we have version 4.5.0 and the Rewrite rule is used, it looks like this: ...

• Question
• jira-service-management
• jira-service-management-server
• server

Hallo, I am trying to make a Filter based on "Organization", but even if I am inside the Advanced Filter Research, when I try to filter by Organization I get a message "in order to search by organiz...

• Question
• advanced-search
• cloud
• jira-service-management

I want to create an issue, that is beeing emailed to my customers but I dont have the option to initiate the issue and send the customer an email with the issue details. He can send me an email and t...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi there I was wondering if there is an account manager or more so a suport agent that can assist with a specific migration project. I.e. we are on a Cloud instance and are planning to migrate our i...

• Question
• cloud
• jira-service-management

One of my customers was added to Jira Service Desk and able to raise requests and now he can suddenly not login anymore. An error message says he does not have access to our Jira.  I tried remo...

• Question
• cloud
• jira-service-management

New to Scriptrunner.  Developing script to update custom field value from last issue comment using RegEx.  The target string format in the comment is "Ticket#123456". Getting error res...

• Question
• custom-field
• jira-service-management
• jira-service-management-server
• regex
• script-listener
• +2 more tags...

Hello, I am Looking for a way to connect Jira Service Management to Power BI. I have done extensive research and found a few different posts with some details but incomplete. Anyone has or knows ...

• Question
• cloud
• jira-service-management
• power-bi

Hello everyone! here in my organization, we needed to track the time each incident was on different teams. for example, he spent 1 hour in team 1, then 3 hours in team 2. Is there any solution for...

• Question
• cloud
• jira-service-management
• sla
• time-tracking