Community resources
Community resources
Community resources
Jira Service Management
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For a given JIRA service desk project, how can we get the login history of customers? From the UI or the Database for that matter
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We have a service desk where we require the users to create an account to create an issue. We want all customers to the service desk to be able to view other customers issues so we add everyone to th...
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Hello, Is it possible to implement a hint in Jira Service Desk for new requests via e-mail and the portal, below the subject line? If so, where can I set this up? I mean the automatic acknowledgem...
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If i try to open a Service Desk projekt from the navigation pane, jira service desk shows a blank page with no content except the navigation pane. (see screenshot 1) After some page reloads (Ref...
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When I go to the Configure email request types, only one type appear in the list. The documentation states that "To use the email channel, you need to have at least one request type in your project...
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I have configured the workflow(IT_Hardware workflow) for the service desk project, which has approval(Default feature of ServiceDesk) process and at one particular stage, I have added the post functi...
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Hello, We have some persons who don't receive emails with answers when we post them in our tickets. The strange thing that some persons with the same email domain receive answers and some not. I've ...
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Hello, Following issue happens when a user (Customer in JSD) try to submit a ticket via JSD: First time the user opens ANY request, the page loader shows and it's spinning to infinity. In this mom...
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Hi There, Our customers have two email addresses that they can contact if they need help based on the nature of the request. However, all the tickets come to the same place for me to process ...
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I am able to change the colors of the Jira Service Desk interface used by "agents" to reflect my company's brand colors, but the Help Center colors remain unchanged (blue/white). As the Help Cente...
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Our Jira support is set up in a way that tickets are coming from 2 different support email addresses (from our organisation and our re-seller) for me to answer and take care of all of them. They are ...
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When trying to add a participant in the portal following error occurs: "Failed to update request participants field, errors: Exception occurred: java.lang.NullPointerException" No issue security, p...
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Hello! We use Jira Service Desk Server. Is it possible when a task moves to a certain status, the field becomes required? For example: a task moves from "In progress" to "Done" and field "Cause of ...
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Hello, We use Jira Service Desk Server. Please tell me how I can customize the Service level score. For Example: When the request is close the customer rates. Thanks for helping!
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I am configuring SSO for JSD using OKTA. The existing setup have permission schemes attached to groups. What is the use of these permission schemes ? If I have a group which already have agent ...
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Hi, currently using both cloud-based JIRA service desk and JIRA software for development projects. I've established the integration using application links. I've linked a jira issue from both instan...
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Is there a way to use JQL to filter issues by operational categorization using both tier 1 and tier 2 fields? its seems to only allow targeting the tier 1 value.
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Hi! We recently observed that approved and closed tickets are still appearing in the customer portal's list of "Waiting for my approval" What can we do to correct this?
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Hi Community! Hoping someone can help me with this! I've got my Google Drive integrated with Jira. When I attach a file to the email that I'm sending, it appears like an attachment. However...
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I'm currently using the Jira Service Desk and have issues with emails received into the system. Sometimes the emails does not create tickets and sometimes just the email replies does not appear in t...
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Anyone looking for a team mate?
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Hello, We are utilizing Confluence/Jira Service Desk combo for our knowledge base platform. I was just wondering how a video tutorial within an article (the article that folks would see in the porta...
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Hi everyone! I'm a newbie here, learning how to configure my Service Desk. Part of my issue is that I'm trying to manipulate the field layouts, but the classic layouts don't have the flexibility of ...
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How can I do a quoted string search of Title and Description fields in JIRA? I want to search for "word1 word2" appearing in either title or description in that exact order with a space between them...
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-- SD sent e-mail to everyone i added to organizations. -- Now I can't get it to send any ---But I want to enroll a bunch without the email sending so I need to learn how to turn off and on that no...
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