Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! My question is about creating mouseover text in Jira Service Desk in the Cloud version. I know from searching that you can do this, but I am not able to get it to work. The team has c...
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We have already reached our mark but i have already deleted three people that were on our team and we still cannot replace our current team members with them.
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Is there a way to get a report on how many customers have created/signed up for a customer account in JIRA Service Desk over a period of time? E.g. 17 Customers created a user account in Septe...
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Hi team, Can I change the issue layout in the customers view. Currently all the fields that a customer fills in while creating a request are by default hidden in one section. Is there a way where i...
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Hi, How can I translate the options in a Priority field? http://prntscr.com/uxdnaw Thanks, Gui.
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I can find the "Time to First Response" column when customizing the filter columns, and can display it on the screen when running a JQL search. However, when I export the results of the JQL search t...
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After setting-up the Help Center landing page - for Jira Service Desk - I lost the presence of these nice and good looking standard icons for the predefined items. Where can I find the setting ...
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Hi team, I am new to this management tool. request you to please help with your experience and suggestions to take my experience to next level thanks & Regards Dhanraj
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Hello. How can I create two different JSD portals, for two different products? It seems all projects goes to the same portal. How can I set that up?
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Hi, How can I re-arrange the order or projects in JSD portal home page? http://prntscr.com/uwtp6a Thanks. Gui.
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Hi, Two questions. - First To make Knowledge base articles (from Confluence) appear in Jira Service Desk portal's home page, we need to create categories in JSD>> knowlege base. ...
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Hi there, I've been trying to get our email template (leveraging JIRA SD's new Project Automation features) to pick up images and (eventually) other unparsed content as well. Here are some o...
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I am trying to change the layout that my agents are using to view and handle issues. I understand that this is quite limited, so was wondering if someone can recommend on a good app that can a...
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I can't get triggers to work properly to create sub-tasks This doesn't work Nor this But this does as a work around. Of course if the request is re-assigned then the sub-tasks are duplicat...
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We use our JSD for internal tickets and sometimes we create tickets for ourselves. We don't need SLA tracking on these issues, so I'd like to make it so JSD doesn't apply the SLA to tickets where the...
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Have only been using Jira for a couple of weeks, and now discovered that with alarming regularity that a lot of our customers are not receiving emails when sent from Jira service desk. We were ...
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I'm looking for 2 good add-ons for Jira Service Desk - Cloud. I want an add on for User Management. I would like to see the date they created their account, their last login date, and the abil...
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Hello, We are implementing Jira Service Desk as our ticketing tool and we have a requirement from our Security team to remove any PII data from issues, including comments and attachments. &...
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...hich makes the transition much more straightforward than setting up separate systems. The same holds true for your IT and Operations teams. Help desk teams using Microsoft Teams will feel right at h...
- Article
- devops
- halp
- human-resources
- issue
- itsm
- +4 more tags...
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I'm trying to add additional Slack notifications for ticket status changes from a specific JSD project. I've added 2 already but now when I try to add more the channel is grayed out in the channel se...
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Hi, I have a Jira Service Desk project which I am using to support multiple products. All of the available versions over all the products are listed in the "versions" of the Project. To limit the nu...
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Hi, All is here : is it possible to display Jira Service Desk Reports in Confluence ? And how ? Thanks . Catherine JSD : SEN-18741207 Confluence : SEN-12404286
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I want to know if the user selected is sent an email or not? Are they asked to read the ticket an approve it or do you need to transition a ticket to a stage that requires approval for any ema...
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This has worked in the past. On my BigGantt gantt chart, the task is showing visually as happening on Oct 11 (Sunday), its actual date is Oct 12. When I hover on the gantt task it says 'oct 12'. See ...
- Question
- big-picture
- jira-service-desk
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How can we download all Jira tickets, to CSV or XLS. We have over 2000 tickets, but can only seem to be able to download 1000 tickets. We need the whole body of tickets downloaded. Thank ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |