Community resources
Community resources
Community resources
Jira Service Management
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I am trying to create and upload a jira connect app,can I do it with my pyhton instead of javascript,procedure with js is mentioned here https://developer.atlassian.com/cloud/jira/platform/getti...
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I am trying to integrate AppSignal with Jira based on this documentation over here: https://docs.appsignal.com/application/integrations/jira.html But when it comes to the Incoming Authe...
- Question
- cloud
- jira-service-management
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Hi, i'm in charge of team 1603071212174. I would like to renew their Jira service management account. Today they paid monthly 200$ per person. I would like to pay for the year 2000$ for all ...
- Question
- cloud
- jira-service-management
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Workflow: 1. User creates Service Management ticket. Ticket has hidden field with default value (example: "Parent") 2. Automation trigger "When issue is created", then action "Create Service Desk R...
- Question
- cloud
- jira-service-management
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I need to be able to create quarterly reports, however, the report junction Jira has is quite limited. I have found creating a queue with the required details (i.e. status type and dates) shows the ...
- Question
- cloud
- jira-service-management
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We have an issue where customer provided certain details. Some how those details were missing on the Issue. When the customer re submitted the details which this time were attached in the comments th...
- Question
- cloud
- jira-service-management
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Hi guys, Long story short i have multiple projects in my jira service management. Like TEAM INFRA / TEAM WHATEVER / TEAM BALBLA I would like to know if it's possible to have one po...
- Question
- cloud
- jira-service-management
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Is it possible to have customers self-provision from a link? I.e., we onboard a new customer and send them a link for their admins to create their own accounts in our Service Management Cloud (free p...
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In our Service Desk, some of our agents sometimes choose to raise requests via email, rather than within JIRA. This Service Desk project is configured according to following screenshot to se...
- Question
- cloud
- jira-service-management
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Is there any way to update details of an alert via the API? I see that there's a way to add Tags and Notes, but specifically I want to update: { "details":{"key1":"value1","key2":"value2"}, } &nb...
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I would like our customers to be able to select a department name from a list of values on the request form (IT, HR, Fianance, etc) and have that selection auto populate an Approver using automation....
- Question
- cloud
- jira-service-management
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In our first Jira instance, we created whatever issue type was requested, which resulted in having thousands of issue types. This caused some confusion later for agents with trying to figure out what...
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Hi, i would like to understand the relation ship of someone aperring in system > users, system>jirs service management, service management project > people > role of agent and customers.&...
- Question
- cloud
- jira-service-management
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I would like to obtain a license to add Opsgenie to my Atlassian product catalog. Please tell me how to go about getting this done. Thank you,
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Hey! Great 2021 for whoever is reading this! I'm having a very unique and strange problem, but not impeditive. See if you can understand and tell me if ever happened to you. The versions and produc...
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I hope you are well. I was hoping that you could maybe help me with an issue that was raised to me regarding the helpdesk. We need to be able to see the time when the ticket was created both on the ...
- Question
- cloud
- jira-service-management
- time
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Hello all! At times, our Jira Service Management agents have issues with how formatting is done in comments when responding to customers. At times, once a comment is submitted (either internally or...
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Can the customers access their old requests if they have been revoked and later granted access OR deleted per project and added back. What is the difference, trying to understand.
- Question
- cloud
- jira-service-management
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Hi All, So I found an article in the Atlassian community from 2017 that provided a solution to stop internal customers from logging Support projects through the Create button in Jira, instead making...
- Question
- atl-rvw
- cloud
- jira-service-management
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What is the estimated cost of jira service desk data center in azure? Cluster Nodes, NFS and storage. Regards.
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Hi there, I am facing a pretty frustrating issue when using the Jira Service Desk REST API. In my specific case, when i use the temporary file upload endpoint as documented here: https://de...
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Hi all, HNY. We do not use Jira Service Desk. We have set up a Knowledge base. How do I give customers access to that space only through a login? Thanks, Kat
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Is there an easy way to transfer Jira Service Desk Tickets between a cloud system and an alternative on prem system.
- Question
- cloud
- jira-service-management
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Within ITIL you have Incidents, Problems and Changes. How do you link one or many Incidents to Problems? How do you associate an Incident or Problem against a Change?
- Question
- cloud
- jira-service-management
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Hello, We have just come across a ticket, where the word Dishonor was in the Summary, and there are documents in the KB that have the Dishonor tag, and yet 3 non-related articles turned up and the o...
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Atlassian Community Events
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| 32 | |
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| 6 hours ago | ||
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| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST |