Community resources
Community resources
Community resources
Jira Service Management
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We are having issues where emails from reporters are not being added as comments. The emails are just sitting in the mailbox unread. The projects are setup such issues can be created via emai...
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Hi, I have set up an automation in a way that if I mark ticket as resolved, it will send an auto reply to a user with a satisfaction survey (5 star question) at the bottom. - That works perfec...
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Hi, i have project in Service Desk and i create schema in insight. How can i connect schema to project? I want to select object from schema in new task in JSD. When i try change "Linked assets" in ta...
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Hi, As of today workflow transition is not available for customers on next gen service desk, Though I see some official product pages showing it as "coming soon" https://support.atlassian.com/...
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Hello all! We've set some text for request descriptions and instructions but none of them are showing in the portal: Description/instructions set (both the same, checking if one of them appears an...
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Hi, I have set up an automation in a way that if I mark ticket as resolved, it will send an auto reply to a user with a satisfaction survey (5 star question) at the bottom. - That works perfec...
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Hi, We have problem in Jira service desk. Customer create issue one time. When we search we found a lot of issues with the same Summary, but with different keys. And agents from their side don't see...
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if daily processing time of automation rules are breached then the automation rules which are pending for execution are run in next slot of 12 hours or not. And this daily processing time is project...
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Hello everyone, my goal is to send Netcool Events to Opsgenie via an API. So that Opsgenie can alert the users wich needs to take action on the Netcool event. But if i wanna send an post request to...
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Bonjour, Je voudrais désactiver l'accès au servicedesk mais sans supprimer le projet suivant: https://insidegroup.atlassian.net/servicedesk/customer/portal/13 pouvez vous me dire comment f...
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One of our service desk is configured with an email of programming@sundanceusa.com. When one of our employees sends emails to this email address it does not create a service desk ticket/issue, howeve...
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We need an Insight Field on the Issuesso that it is derived from the Organization field: "Company Name" IN {{issue.Organizations.first.name}} Tried the above in a test field: Organization Details n...
290 views 0 0 Deleted user October 15, 2020 -
Hi, We are trying to set a custom outgoing email address for customer notification in JSD. Our organization is validated with GSuite and the domain we are attempting to use is associated with...
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Ich habe gehört, dass es möglich sei, beim Kauf von Apps/Plugins eine automatische Verlängerung der Lizenzen in der Zukunft zu erlangen. Daher lautet meine Frage ist das möglich und wenn ja wie?
- Question
- jira-service-desk
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After creating a webhook I'm getting a big JSON structure via POST. Is it possible to use a java Class/Bean from JIRA API to represent this structured object? I need to create a Java REST service ha...
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I am having a couple of issues with email integration. Tickets won't be created from an email Email replies get updated to a ticket is about 50/50 We use O365 for our email server and Mime...
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Im currently testing the jira service desk trial demo. Where can i get the email that a customers can start emailing issues and service requests to. They gave me this email but its...
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As the product does not currently support a change to a customer email address, the customer is required to enroll in the Service desk again, using their new email address. The bigger issue here is,&...
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Hi. How can I view the issues on my JSD in Board view, instead of list? Columns should be the status, as in a standard Kanban board. Thanks, Gui.
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Hi, I'm using Jira Service Desk - Cloud I have added a custom field with Multi-line (Free text)... I 'm displaying this field in my queue. How do I wrap the text? can we do it? Thank...
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Last week, I was able to edit the Reporter field within a ticket and update the Reporter. I often submit tickets via email on behalf of a user and have to be able to assign it over to them as the Rep...
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How do you change the email address tickets are sent from? Example: support@mycompany.com.
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We have one customer that says she does not get any results when searching for cases on the portal. She also says she can't see all of the cases she was the reporter on. I did a screen share and she ...
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Hi, I created a project for sales team using Jira Service Desk, because I needed the "new request" comming from an email message or directly from our Help Center (which JSD creates automatically). ...
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Recently i have been tasked with finding out why the Jira Email request we have configured works then will stop working. I have reviewed the connected account and it states that the last email ...
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