Jira Service Management

Hi.  I'm new to Jira and I'm looking at setting up a couple of projects, primarily for our IT support team. We'll be purchasing the standard version once I've finished configuring everything wh...

• Question
• cloud
• jira-service-management

Hi Team, In JSM premium, is there a way to utilize Insight for multi tier categorization ( 3 level cascading - Eg. Category, Subcategory and Item). I am trying to explore the same but would like som...

• Question
• cloud
• jira-service-management

Hello, I just want to know if there will be any problem about doing a redirectig by CNAME.   It would be a redirect from "team-1582275311695.atlassian.net" to "team-1582275311695.atlassian....

• Question
• cloud
• cname
• jira-service-management

I want to send customized emails on workflow events to internal users/agents in Jira Service Management .   Followed below article , but the subject and content of email is not matching the te...

• Question
• jira-service-management
• jira-service-management-server
• server

I'm trying to connect to Jira using python, but my python applications gets stopped after running for almost 1-2 minutes long. Basically it shows: "python.exe has stopped working" My code is as bel...

• Question
• atl-dev
• cloud
• jira-service-management

Hi, I have two Jira cloud products. Jira Service and Jira Software. On the Jira service, I have 8 users, and on Jira Software, I have 15 users. If the app is compatible for both and if I purchase th...

• Question
• cloud
• jira-service-management
• jira-software

Hello everybody. I have created a script to find the value of the epic link field and add it to a new field. The script does not give me an error but it appends the object value of the "epic link" f...

• Question
• cloud
• jira-service-management

最近ジラサービスマネージメントを使い始めた者です。 カスタマーデスクとしての利用を行っているのですが、特定のメールアドレスからのリクエストが行えません。 確認したところ、バルクメール扱いになっている可能性が高い事が分かりました。 「管理」→「アプリケーション」→「メールによるリクエスト」→画面下の「メールアドレス」→「ログを表示」→「ログ処理中」を確認すると、該当のメールのステータスが...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,   Starting March 23-24 we stopped receiving any email notifications, recovery links, verification link from JIRA or any atlassian domain. There where no known changes in our email conf...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi there, I wanted to know how I go about adding a pop-up window for comments when a JSD agent changes the workflow status. At the moment an agent would add a comment informing the colleague that th...

• Question
• jira-service-management
• jira-service-management-server
• server

Dear Community, I am facing the below issue whenever I am running Post-function groovy script in Jira ( with ScriptRunner plugin) for calling a SOAP WebService or a REST API call.   2021-04-2...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,  I have a scope of work to consult with the client and migrate the existing ITSM capabilities in ServiceNow tool to Jira Service Management.  I would like to know the high level st...

• Question
• jira-service-management

Is it best practice to convert an incident to a change, or link an incident to a newly opened change (closing the open incident)? 1. I don't want to lose the history. 2. I don't want my incident qu...

• Question
• cloud
• jira-service-management

Hi, is there a way, to only allow access for the Report function in Jira Service Desk for 1 user? If yes, do i need for this an systemadmin license?

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, I am looking to see if there is an option to add in our services in bulk? via a CSV upload etc.? Looking at probably ~100 services that needs to be configured via the services->add service o...

• Question
• cloud
• configuration
• jira-service-management

I am testing out Insight as a CMDB for our tickets' linked assets. I set up a custom field on our tickets for my Insight schema that includes all of our assets, but when I click the dropdown it only ...

• Question
• cloud
• jira-service-management

I want to hind the customer ticket (the discussion) from customer after ticket is done. this is for privacy reasons as the discussion may have sensitive information and the customer may not have per...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi all I'm trying to set up an automation rule which will send out a daily e-mail to assignees of issues that are closed but haven't got any time tracked against them. So far I've got the followi...

• Question
• automation
• cloud
• email
• jira-service-management

Is it possible to create an automation rule that posts an announcement on the customer portal when a ticket status is changed to Escalated? I created a rule that posts a message in Teams when a serv...

• Question
• cloud
• jira-service-management

Coming from Zendesk there was a notion of automations, which could be setup to create reoccurring ticket notifications to the customer depending on the status of the ticket. Example: Agent replies to...

• Question
• cloud
• jira-service-management

I have three escalation policies: P1 - Critical Incidents a critical piece of software is down or Infrastructure is down. P2 - A critical piece of software is not functioning properly and needs a...

• Question
• cloud
• opsgenie

I'm using JSM cloud for HR service management and would like to restrict access to a particular issue type because only a specific list of users needs access to view and edit those service requests. ...

• Question
• cloud
• jira-service-management

I need to use JQL to find a custom field value to be the same in two different project issues? So project A issue drop down field value to = the value of project b issue drop down field value. ...

• Question
• cloud
• jira-service-management

In our servicedesk we have 3 groups of people, and would like to use queues in the best way. The 3 groups are named "1. Level", "2. Level" and "3. Level" If we look at the workflow for Incident man...

• Question
• jira-service-management
• jira-service-management-server
• server

I really like the Teams v2 bot, and I would like to use it to assign alerts to different members of my team. How ever when trying to assign a task to even myself, the bot simply returns null. &n...

• Question
• cloud
• ms-teams
• opsgenie