Jira Service Management

Hi there, Some doofus (no names) deleted all of the SLA reports from my service management project.  Where can I find out how the standard SLA reports are defined so I can re-enter them? Thanks

• Question
• cloud
• jira-service-management

Hi We currently have one issue type "Log a Request" and only users within the organisation can view all issues logged by others users within the same organisation. We now want to create another iss...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

お客様からの特定のメール返信がJIRAに届きませんでした それ以外のメール返信は添付ファイル付きでも正常に届いています。 届かなかったメールは添付ファイルが4つあり、ファイル名が長いようだがそれが原因でしょうか。以下ファイル名です。 ・318_0_0.905_20210316004200_SPSE-0721f596306cb9220cb3b42ec0c5f59b_1.zip ・691_0...

• Question
• cloud
• jira-service-management

Is there a way to auto assign a certain agent to new service desk tickets that come in?    

• Question
• atl-orange
• cloud
• jira-service-management

Hi Team, I need help with setup as when we are trying to reply back from outlook to the ticket it bounces back for two users but not for the other one user.   Can anyone please suggest th...

• Question
• cloud
• jira-service-management

I am trying to create specific products to choose from within my service desk tickets from Insight. I have managed to create the products and link it within the ticket however I cant figure out ho...

• Question
• jira-service-management

As you suggest in https://jira.atlassian.com/browse/JSDSERVER-4340 we need apply Workarround 2 - "The retention period can be set via a direct database update" Our customer is using JiraSD for...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello, There is a plethora of tickets solving the issue where: Person A creates a ticket, operator responds, person A cc's person B, and person B's response creates a new ticket. This is similar, al...

• Question
• cloud
• jira-service-management

We have separate instances of JSD & JIRA Software that use separate JIRA Core instances.  We were hoping to use the move capability in the tool but that is not available being on separate JI...

• Question
• clone
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

Is it just me or have other people seen the formatting of dates in Jira become diverse? In the old format view we had our dates as: dd/Mmm/yy (e.g. 23/Mar/21)  and that format persisted throu...

• Question
• cloud
• date
• jira-service-management

We are using batched/bundle emails.  When a service desk ticket closes the customer gets an email with resolution details and the customer satisfaction survey,   Is there a way to make th...

• Question
• customer
• customer-satisfaction
• data-center
• email
• jira-service-management
• +2 more tags...

Hi, this is a pretty wide open question, but all of the sudden I am not able to receive JSM/ Service Desk Tickets into Opsgenie for one of our teams. I've went so much as to create a new JSM integra...

• Question
• opsgenie

I want to hide a request type (ongoing project) from the portal for me and my team to use to track projects. I don't want people to be able to choose this type when submitting a request 

• Question
• cloud
• jira-service-management

My team has had 0 breached tickets in the past two days.  I have a report with their names as the assignee using the %-met on Time to Resolve.  It shows 67%.    What am I missin...

• Question
• cloud
• jira-service-management

Hello :)    I'm wondering if its possible to iterate through a multi user field and add each user as a watcher to an issue through Jira automation. I've set something up already for addi...

• Question
• automation
• cloud
• jira-service-management
• watcher

In the scheme incident you ask default questions like whats the problem, etc I also like to ask in what department the person is in. We have 32 departments and domains in Office365. Is it possible i...

• Question
• cloud
• jira-service-management

I would like to see that satisfaction comment when I open a resolved ticket.   I can see the satisfaction rating, but not any associated comment.  How do I get this field visible in th...

• Question
• cloud
• jira-service-management

Hi, We have a requirement when we want user to provide a comment before closing/cancelling a ticket. For each issue we have two options - Add internal note/Reply to customer. We want to make Reply t...

• Question
• cloud
• jira-service-management

I have a project that other Administrators should not be able to access. How can I exclude them? If I remove administrators from the browse project permissions it yields an error. Thank you

• Question
• jira-service-desk-cloud
• jira-service-management

I encountered some design challenges/questions in my new JSM Cloud project.  Please give some suggestions. - Request types for portal: 1) Password & Account 2) Email & Calendar 3) Prin...

• Question
• cloud
• jira-service-management

Dear All, I have configured the SLA times for my project. How to get a full list about: 1. All tickets in all statuses with SLA times, met and breached Many thanks for any help, Radek

• Question
• cloud
• jira-service-management

Hello, how I can export data from different fields jira service desk to a SQL databaseInsérerTraductions de toother

• Question
• cloud
• database
• export
• jira-service-management
• sql

Hi community, I am trying to get acknowledgement of alerts in Opsgenie to trigger (via HTTP API) acknowledgement in PRTG of the initial alert.   I have everything else in terms of the HTT...

• Question
• cloud
• integration
• opsgenie
• python

HI ALL , My contact withe my customer is based on the asset provided.For example, ASSET-A is covered by SLA1 .If I use the asset management plugin will the incident be able to pull all this data for...

• Question
• cloud
• jira-service-management

I need to create a custom field that, for example, will contain a list of roles for employees.  any people manager will pick from this list. HR needs to manage this list.  They need to be ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• jira-software