Is there any way to create a customer portal?

[Jayda Jackson]

We are a MSP using Jira, and i need a way for customer to submit, edit, and check the status of a ticket

[Kurt Klinner]

@Jay 

Hi Jayda

welcome to the community.

An out of the box solution would be to have a look at Jira Service Management to have a full fledged solution, alternatively there are also 3party apps available like https://marketplace.atlassian.com/apps/1212224/helpdesk-for-jira-customer-portal-sla?hosting=datacenter&tab=overview

Generally speaking if you are willing to grant the users access to your jira instance (which does consume licenses) you could set up a new project (and these users will only get access to this one) and adjust your create/view screens accordingly.

Hope that helps

All the best

Kurt