email notification does not arrive to user

[Markus Hollaus]

Hello Team,

i have a problem receiving any of the email notification from the ticket system. All other emails from external or internal senders arrive in my mailbox except all email notification from jira Service Management.

Have you some ideas what I could do?

I have already checked our Exchange server and I see no emails in quarantine or spam or does it even reached or email server. All other users in my company receives the email notifications from jira ticket system except me.

Thank you for your help in advance.

br, Markus

[Brant Schroeder]

@Markus Hollaus Welcome to the community.  Please check the notification helper to ensure that you should be receiving emails and that there are no issues.  https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/