Expected Time to Resolution

[Rahmeh Alfaouri]

Hi There,

I wonder how I can add an (expected time to resolution / Time to resolution) field on a Jira service desk ticket to be viewed by the reporter  

[Olga Videc · Accepted solution]

Hello @Rahmeh Alfaouri 

So you want to display SLA to your customer?

You need a plugin for that, check  Extension for Jira Service Management

It has Show SLA metrics to customers and many more.

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?tab=overview&hosting=cloud

BR, Olga

[Rahmeh Alfaouri]

Thanks a lot @Olga Videc Much appreciate it.

[Gökçe Gürsel {Appfire} · Accepted solution]

Hi @Rahmeh Alfaouri ,

You can also use Time to SLA for this.

It's just as easy as navigating to Time to SLA > Customer Portal SLAs and choosing which SLA to show in which request types.

As a bonus, Time to SLA works with JSM, Software, and JWM projects.

Please let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

[Rahmeh Alfaouri]

Thanks Indeed @Gökçe Gürsel {Appfire}  :)

[Gökçe Gürsel {Appfire}]

My pleasure :) Have a nice week!