Jira Service Management

I am trying to do the most basic automation you can possibly imagine.  1- Issue is created 2- - It is a particular request (all questions for HR) 3 -  assign to agent I mean, that's it ...

• Question
• cloud
• jira-service-management

Hello, I'm new in the community. I'm responsible for the development of in house solutions in belgium. And I'm evaluating JIRA Service Management. So, I just start with the free licence. It was ea...

• Question
• cloud
• jira-service-management

I have been demoing Jira Service Management (fka JSD) for a few weeks.  As such, I have created and deleted a bunch of different projects to get the feel for different templates and how the prod...

• Question
• cloud
• jira-service-management

I'm using this code to create customer request using JAVA API's   serviceDeskCustomerRequestService. createCustomerRequest(applicationUser, serviceDeskCustomerRequestService.newCreateBui...

• Question
• java
• jira
• jira-service-desk
• jira-service-management

Hi, Is there a way that all my users who sign up on portal get Service Desk Team role assigned?   Thanks

• Question
• cloud
• jira-service-management

Hello,   There isn't default option in Jira service management cloud to be configured in Bulgarian. I'm wondering is there some workaround such as custom translation done by me or add-on ...

• Question
• cloud
• jira-service-management

Hey there, our Service Desk Team Agents were asking, if it is possible to disable email notifications for priority changes, so that they would only receive emails for new comments and status updates...

• Question
• cloud
• jira-service-management

I worked on the ITSM template early access program, kicking the tires. I am now trying to create a new project using this template.  But only IT Service Project (not ITSM) iswhosing up. Wi...

• Question
• cloud
• jira-service-management

Jira Service Desk Some of our customers refuse to access the portal and only rely on email to update the issue status.  At the moment the notification sent upon "new comment", or "comment edit...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi We would like to use a radio button field that has (2 options) in a service desk workflow. Option A doesn't require approval, Option B requires approval. If Option B is selected in the request, h...

• Question
• cloud
• jira-service-management

service desk can not access confluence to create a new knowledge base

• Question
• jira-service-management
• jira-service-management-server
• server

Ok. I'm changing my question. My new one is this - We are using a portal and when I go there it asks questions like "What is the nature of your problem"? which is clearly not a Jira field. But in goi...

• Question
• cloud
• jira-service-management

Hi, I've recently plugged in PagerDuty and want to be able to pass through incidents to Jira Service Desk. I have managed to get the integration working but incidents are raising under the "Queues" ...

• Question
• cloud
• jira-service-management

I can't upload excel files into JIRA ticket comments. It looks like it loads 99% then FAILS. This is extremely frustrating as it happens randomly and is impossible to fix. PLEASE HEEELP

• Question
• cloud
• jira-service-management

Hi- In a jira ticket, when I enter a code in the section called Size Code in the image, I would like Jira to automatically upload a specific file into the ticket, Is this possible?   

• Question
• cloud
• jira-service-management

Jira Service Desk Cloud portal invite email not sending I turned off notifications, then added organizations and then added customers. None of those customers got an invite to the portal. I turned o...

• Question
• cloud
• jira-service-management

When I go to my public service desk link I only see a blank page.. There are also a bunch of errors happening. Does anyone know how to fix this? It was working this morning.

• Question
• cloud
• jira-service-management

Is there anyway that when a customer clicks on a specific issue/request type in their portal, instead of creating a ticket, will redirect the customer to a URL?

• Question
• jira-service-management
• jira-service-management-server
• server

We are experiencing some reported strange behaviour where when once an agent is done dealing with ticket ABC-123, with attachment X, upon moving to ticket ABC-124, the system does not display attachm...

• Question
• cloud
• jira-service-management

Hello all, is there any way to prevent Google StackDriver from auto closing an alert in OpsGenie when the value of the matrix drops back below the alerts threshold? My GCP notification channel is a W...

• Question
• cloud
• opsgenie

I have created a field with the wrong field type and i can't find any way to change it. Is it possible to edit? Or do i have to trash it and recreate a new field?

• Question
• cloud
• jira-service-management

Hi, we have Jira Service Desk (Server) and we would like to have on our Customer Portal link FAQ that would refer our customer to Confluence (Cloud). Because we are learning about Conflu, we have Fr...

• Question
• confluence
• customer-portal
• jira
• jira-server
• jira-service-desk
• +2 more tags...

Hi, I was trying to create a customer request using Java API using the code below  serviceDeskCustomerRequestService.createCustomerRequest(applicationUser, serviceDeskCustomerRequestServi...

• Question
• jira-service-desk
• jira
• jira-server
• server

We are experiencing problems with receiving emails to atlassian. Initially it was working fine. But then both incoming and outgoing emails would reach. After that the outgoing messages fixed by itsel...

• Question
• cloud
• jira-service-management

Hi The SLA goal limit of our Jira SM project is shown as 30, we need to add more SLA goals to meet the customer expectations. It would be highly appreciated if you could help me with the steps to i...

• Question
• cloud
• jira-service-desk-server
• jira-service-management
• sla