Community resources
Community resources
Community resources
Jira Service Management
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As I’m currently working for an IT Canadian company as JIRA administrator, I tried to set a specific form through our customer portal with some conditions but it doesn’t work for some reason, I tried...
- Question
- jira
- jira-server
- jira-service-desk
- server
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Is there a way to clear out the audit log? I'm working on a pre=production instance, testing a bunch of rules and it's getting kinda cluttered.
- Question
- cloud
- jira-service-management
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I recently migrated from a self hosted server over to the cloud based jira. A previous admin had set a whole bunch of permissions in the self hosted version I wasn't aware of. And now I am locked out...
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How can I make request types visible to IT agents only, and not customers?
- Question
- cloud
- jira-service-management
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We have three Service Management projects and I can't find a way to change which fields are included in the notification email that goes out when an issue is created (not for the customer - the one f...
- Question
- cloud
- jira-service-management
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Hi all, Apologies for the novice question here, but I have just started using Jira Service Management and have noticed that when a ticket is marked as "resolved" and a customer respond...
- Question
- cloud
- jira-service-management
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Hi there We are changing our email addresses to another verified domain on our Jira instance. Lets say abc.com to xyz.com The company that aquired us (Xyz) also has Jira instances on their end (we a...
- Question
- cloud
- jira-service-management
- user-management
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I'm providing a screenshot of my rule. It works fine to the point of assigning someone. But the clone part never works. What am I missing? The audit log isn't much help.
- Question
- cloud
- jira-service-management
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We have created a knowledge base portal for a service desk project, but every link (content by label, link to other page, ToC) opens in a new browser or in Confluence. Does anybody have any ex...
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Is there a way I can delete attachments from all issues that were closed more than a year ago for example? For data protection we would like to do something like this so attachments are only kept fo...
- Question
- cloud
- jira-service-management
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Hello! Who monitors the situation of cloning attachments from a project into another project, is there any movement on this issue? Can you provide a link to the main task? The legacy automat...
- Question
- attachment
- automation
- cloud
- jira-service-management
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Is there an option that I can share or extract the native report from Jira SM(next-Gen)? Please see attached file.
- Question
- cloud
- jira-service-management
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Hi Community, I am looking for a way to fetch the event when a user is giving his/hers approval in Jira Service Management. I don't mean the transition which could be triggered from the approval, I ...
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Hi all! I am stuck with one specific issue. My newly created SLA to measure first response time does not affect or calculate older/previous tickets before SLA creation. New SLA is only measur...
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Hi there, Is is possible to clone a custom field configuration. I'm finding it very manual setting these up for product categorization, as some projects require a full set of options and other...
- Question
- cloud
- jira-service-management
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Hi, When the number of knowledge base articles under a category reaches more than 10, it becomes difficult for users to reach out to the desired article. Can it be possible to implement multip...
- Question
- cloud
- jira-service-management
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Hi, We're having a similar issue where some (not all) emails where they're replies to the Jira Emailed notification, are creating new tickets rather than linking to the issue as a comment. Howeve...
- Question
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hi Is there a way to assign an approver based on custom field option selected in a form? thanks
- Question
- cloud
- jira-service-management
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Hi, The below upgrade path is listed in this link: https://confluence.atlassian.com/servicedeskserver/installing-jira-service-desk-939926011.html Are these instructions correct? "Upgrade path" ...
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Getting sporadic responses from support, and am looking for help from the community because we are now reaching critical service interruption. We have complex alerting and scheduling set up in...
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Hi, Requirement - If 'Planned start date' (custom field) is less than two days from now, and 'Env' (custom field) is 'PRD', then only Emergency change category ticket can be created. I'm writing a J...
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Hello, I was able to pre-fill the email in the JSD widget using javascript. However, when I try to submit it, the email field gives an invalid error. When I cut and paste the same email into the tex...
- Question
- cloud
- jira-service-management
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How to use automation to check for a component name in a summary and add it into the component field
I am trying to set up an automation that recognizes a component name in the summary of a case and then adds that data into the component field of that case. I can get the first bit done as follows. ...
- Question
- cloud
- jira-service-management
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Jira Core build 8.14.0 and Jira Service Desk build 4.14.0 installed successfully but failed to start, we were forced to role back to Jira Core 8.13.1 and Jira Service Desk 4.13.1 Is th...
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We have a jira group with 3 members user1 , user2 , user3. And a specific issue type named "Development". Whenever the Development ticket raised jira should automatically pick the assignee ...
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