Jira Service Management

Hello,  I have been having a repeated issue with connecting my service desk to a customer's Service Now application. For now, All we need to do is push alert notification emails from our custo...

• Question
• cloud
• jira-service-management

Hello All,   Today, I added the Service Management application to our Jira software installation (dockerized). But unfortunately, it keeps being disabled after activation. I cannot make Servi...

• Question
• jira-service-management
• jira-service-management-server
• server

I'm tying to determine how to insert the issue.key for the portal URL into my email templates. If I simply use the "field picker" the Issue Key will resolve to the baseURL. The documentation is sorel...

• Question
• addon-com.metainf.jira.plugin.emailissue
• cloud
• jira-service-management

Boa tarde, a empresa que eu trabalho tem varios clientes que utilizam o Jira Service para abertura de chamados, acontece que um desses clientes é de outro pais e seu idioma é o espanhol. gostar...

• Question
• cloud
• jira-service-management

Like the title says, I have added a new team member to a Service Desk team. They cannot "@" other team members on tickets. Neither internal notes or on customer replies. When typing "@" into the comm...

• Question
• cloud
• jira-service-management

Hi , i have gone though many ad-ins from the market place they either don't quite do what i want or are they are very expensive. All i want is the ability to display two gadgets on my dashboard ...

• Question
• cloud
• jira-service-management

We've had a few clients complaint that they can't see who is CC'd on a request from the "email" side of the things. If a request is opened with request participants participants, those users of cours...

• Question
• cloud
• jira-service-management

Hi, I'm trying to restrict one of ther users access to a particular project but I'm finding it difficult to achieve that. Could someone let me know a simple and straighforward process to achieve this...

• Question
• cloud
• jira-service-management

We are using the JIRA Service Management Cloud instance (Standard). We have created a customer portal for end users to log issues where they will input the severity of the issue. Is it possible to sh...

• Question
• cloud
• jira-service-management

Hi all, We are in the process of migrating to cloud and to have Azure AD integrated. After we verified our domain and have claimed accounts, we noticed that there are some claimed accounts with typo...

• Question
• cloud
• jira-service-management

...()==opt.trim()){ Computer_IP.setHidden(false).clearError() Computer_IP.setRequired(true).clearError() Computer_Hostname.setHidden(true).clearError() Computer_Hostname.setRequired(false).clearError...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi I'm wanting to create a workflow that will be attached to a specific type of issue and I have some difficulties understanding how to attached the groups in the workflow. exsample: QA Team -> ...

• Question
• cloud
• jira-service-management

Hello community,   I need to know how to import tickets from one project to another. I tried the way below: Made a report with all tickets from the source project and export them to CSV. Than...

• Question
• cloud
• jira-service-management

We have some tickets somehow it shows need two same approval same time, like this The ticket is in a status called "For HR Approval", it should need one of two HR's approval to transit to next s...

• Question
• approver
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi everyone, A customer would like to limit who, in their organization, has the ability to raise the highest severity tickets for production issues. In essence: a manager at Organization "Acme" ca...

• Question
• cloud
• jira-service-management
• priority

Hello Jira Community :)   I am working on a project that displays first response time on a third party dashboard with the data I got from the JIRA rest api. I am able to get 'created' and '[CH...

• Question
• api
• cloud
• issue
• jira-service-management
• rest
• +1 more tag...

I am trying to modify the severity values of the severity field & would like to know how, I am using JIRA service management in the cloud.

• Question
• atl-orange
• cloud
• jira-service-desk
• jira-service-management

Hello, I'm trying to setup this automation, but I'm getting the following error: Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or ...

• Question
• cloud
• jira-service-management

Hi,   I have issues with security level and I need to add that the approvers can view the issue that are going to approve. When I want to add the approver I have an error.     I ...

• Question
• cloud
• jira-service-management

Hi Is it possible to align an agent to a specific organisation in Jira Cloud (free version)? I want tickets raised by customers in their organisation to be automatically assigned to this agent. Mi...

• Question
• cloud
• jira-service-management

Hi all, our company is using jira for a longer time now and we have started to send emails to customers via post functions as an automation. The number of emails we send out daily has increased sinc...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi all Is it possible in JIRA Service Management to have pre-canned reply to customer templates for agents to respond to service requests where there are repetitive tasks that require the same gener...

• Question
• cloud
• jira-service-management

I am setting up a branded customer portal, but when a customer clicks "Open in new window" on a knowledge base article, or when they click a link from one KB article to another, instead of showing th...

• Question
• jira-service-management
• jira-service-management-server
• server

We have finished our Service processes and all ITSM Documentation, now the challenge begins with the implementation of Jira Service Manager as the Standardize Service Desk / Ticket System for our IT ...

• Question
• cloud
• jira-service-management

I am the JIRA administrator and have created customer portal for raising incidents. For adding a watcher using Shared With option, I am unable to add one particular user to the watchlist. I am gettin...

• Question
• cloud
• jira-service-management