Jira Service Management

Hello Atlassian Community, We are looking into opsgenie to handle our alerts from multiple systems (mainly Azure) and have a question about alert deduplication. When an alert is deduplicated, it in...

• Question
• cloud
• opsgenie

Hi. I have 3 ServiceDesk and made a mailing list in Gsuite which there are 3 emails JSD. Like this All-division@company.com - HR@companypeople.atlassian.net - Sales@companypeople.atlassi...

• Question
• cloud
• jira-service-management

Hi Team, I want to show/hide fields based on the Group(request type) selected in the portal but couldn't find a way I tried pre-set value and hidden the field in jira request type configuration. t...

• Question
• adaptavist
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Our customer was unable to raise a ticket. he keeps receiving this message error on his customer portal.

• Question
• cloud
• jira-service-management

Hi guys. I use jira software service management cloud. In my workflow i have approvers. When i (jira admin) create issue i see all my service desk users for adding to approvers (field). But when use...

• Question
• cloud
• jira-service-management

I am attempting to import tickets into a JSM Cloud project.  When I attempt the import I am successfully importing all fields except the date time related ones.   I am importing from ...

• Question
• jira-service-desk-cloud
• jira-service-management

Eu consigo exportar a informação de Estimativa Original de uma subatividade, mas quando utilizo a mesma configuração para importar, não funciona. Na validação não apresenta erro, mas o campo não é p...

• Question
• cloud
• jira-service-management

Hi! I have an issue transition screen, where the comment field is displayed by Jira as default. In this screen I do not need the "Reply to customer" tab, because this will generate issues. Sadly thi...

• Question
• cloud
• comment
• jira-service-management

Hello Is it possible to link Inisght object to the Jira issue when issue is created by Inisght Autoamtion? Thanks

• Question
• cloud
• insight
• jira-cloud
• jira-service-desk
• jira-software
• +1 more tag...

  Any help with this problem? Attributes are not showing suddenly. What could be the problem? It used to be showing normally 

• Question
• addon-com.riadalabs.jira.plugins.insight
• cloud
• insight
• jira-service-management
• jira-software

I am very new here to Jira, butI am finding it very easy to customize and create a great Help Desk.  I have also added Insight for asset management, and I have run into a slight obstacle I hope ...

• Question
• cloud
• insight
• jira-service-management

Hi! In our JSM workflow we have a step close to the end called 'Resolution suggested'. In this step we set the resolution, to display this information to the customer. Same thing I see in the Atlass...

• Question
• cloud
• jira-service-management
• portal
• resolution

We have email handler to add reply from email to the ticket as comment. We have a case that a customer created a ticket in the portal. I replied to the ticket from email as agent, which got added to ...

• Question
• cloud
• jira-service-management

We have reorganized our request types to only use one issue type IT Help. There is a request type that's no longer useful so we want to remove it. It has associated issue type of Service Request. Som...

• Question
• cloud
• jira-service-management

Is there a way to create different "groups" of components that can be used in different portal groups?  For instance: say I want a portal group for onboarding an employee, and the components wo...

• Question
• cloud
• jira-service-management

getting an error loading a couple schedules when I click on the on call tab in my jsm project. One out of the three schedules does show though. I can see all the schedules in opsgenie. Even try to di...

• Question
• cloud
• jira-service-management
• on-call
• opsgenie
• schedule

What might be some reasons a user of a project can no longer tag or @ anyone in the comment box of a ticket they own?  It seems to be isolated to this user.  We have tried in Edge and ...

• Question
• cloud
• jira-service-management
• jira-software

We have hundreds (thousands even) of organizations that use our 'product' and have a portal for support.  I want to capture the organization that's reporting the JSM  ticket but i can't man...

• Question
• api
• cloud
• jira-service-management
• scripted-field
• scriptrunner

Starting last week (maybe early this week? time is so fluid), when I click the Reported Issues button after hovering over a Reporter's name to find their prior submitted tix, the usual pop-up window ...

• Question
• cloud
• jira-service-management

I have a custom rule that sends an e-mail with a custom layout on Automation for Jira. However, we are not managing to add the organization field as a recipient. We added the participants field but...

• Question
• jira-service-management
• jira-service-management-server
• server

I get the following error message (see screenshot) I'm not a developer just using the service desk management sections so I don't even know what App it is referring to!  Any ideas?  

• Question
• cloud
• jira-service-management

Is there a way to configure Jira Service Desk so that when I click on a PDF it opens in adobe directly rather than me having to download OR at least auto download the file like it does for attached e...

• Question
• cloud
• jira-service-management

Is there a way that a call center-agent can document it´s phone-call with a customer in some kind of comment to a service-request-ticket, so that it can be easily identified later on. Additionally it...

• Question
• jira-service-management
• jira-service-management-server
• server

Quick question in regards to the jira service management portals, is there a way to set an open text description field for help desk agents, so basically I'm fine with creating the custom field with ...

• Question
• cloud
• jira-service-management

Hi, I have a service ticket open, but wanted to ask the community if they have had this issue occur? Use Case: we have an Opsgenie to JSM integration per the documentation enabled. Symption:  ...

• Question
• integration
• jira-service-management
• opsgenie