Hi there, we are using alertmanager --> Opsgenie --> StatusPage scheme in our case and we want to see on the statusPage only Incident name without [Prometheus]: add-in name definition. Our...
My Company is using OpsGenie to get alerts from another software called Graphana but all alerts come with the same priority number (which is 3). I wanna know if there's a way how to put a fixed prior...
Hi community, Is it possible in portal or on create a issue to make a field, says the field attachment, be mandatory depending on another field value, says the field request having value document. ...
The users I have added to my project under Customers are only able to view the requests which they create. Ideally we want the users under one project to view all the requests that have been created ...
Necesito poder mostrar más de 6 proyectos a la vez sin tener que pinchar en "explorar todo", ¿es posible? ¿como puedo modificar el orden de los proyectos a mostrar? Esto es en el portal. &...
Invited a new user, see them in the administration -> users, but they do not show in the project under the people list. I also cannot assign them to a ticket. * Atlassian administration -&g...
Hi there, Doing some initial comparisons to systems and want to hit to low hanging fruit. We have full workflows from our service desk that creates users in AD via powershell scripts, adds users to...
Hi, I have a specific requirement, where we want to do some processing (on the issue) behind the scene once a file is attached to the issue. I am trying to achieve this through scriptrunner plugin....
When importing tickets from another database into Jira is it possible to map the created date to the jira SD created date for each csv created ticket?
I havent yet loaded JSD 4.14 but does anyone know whether the Automation for Jira app is now included in the base product or does it still need to be purchased separately? That also extends to the n...
Hello. I have added 8 customers to my servicedesk portal. But after that all new users are getting a error message as attached. I am on the free edition with 3 admins. It says I can list an unlimite...
Hello, is that possible to create the ticket in Jira Service Desk based on customer mail address 1 = service request, e-mail address 2 = incident, e-mail address 3 = change, e-mail address = problem...
I have a rule setup that sets the Resolution field to "Done" when an issue is transitioned to Closed/Canceled. It was working as expected until this morning. I'm wondering if anyone else is experienc...
We use to be able to add a email (.msg) as attachment and it would show as HTML and not TXT. Now it'S only in TXT so all the pictures and attachments in the email are not visible. Can someone help?
Hi, Some of our Automation rules are aborting with message: This rule execution was aborted before it could complete. The rule actions were not performed for all associated items. ...
I'm adding people from my organization as customer to our HR service desk, but they are receiving a mail with expired link. And an error message is coming "Something Bad happened'
I am looking for a way to use Insight to send a mail to 'owners' of 'Servers' that meet a specific condition ('maintenance window' = xxx) at set time (eg second tuesday of the month) Something like,...
I'm creating an app for jira cloud and I need to get the user's company name/baseUrl through code, is it possible to do that?
Does anyone have an experiment with the Intercom product and know if it is possible to transfer tickets automatically from the messenger to Jira HelPedsk? And Also to all allow an agent's corresponde...
IE is not preferred browser by our organization. All the links in notifications for the Atlassian product when clicked on OPEN IE. Is there a way to change the default browser to chrome? We would ne...
We've recently started using Service Desk. Seems good, why not have it in the same place as our issues and save trouble, right? Except I'm vexxed with email support. Our customers are well used to e...
We have been having a few issues with users not recieving email notifications but after creating a new scheme, all seems to be well again when the customers create a ticket from the portal. Or so I ...
Will the Jira transition new issue affect current data or configurations and the customer portal layout
I'm adding customers like we always have but they're not appearing when trying to make them the Reporter or add as a participant. THey appear in the list right after adding looking like a successful ...
I am starting to use the Knowledge Base feature of Jira Service Desk and I'm running into a problem with the "Categories". I have created a couple and I added one page to the first category, and a fe...
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