Ability to control notification frequency for all requests

[Yevhen Pukha]

I get emails for each message across all requests. Currently, I can only turn off notification by each request. It's good get a mail once a week or a digest of 25 messages etc like in Google groups (normal user, not administrator)

[Walter Buggenhout]

Hi @Yevhen Pukha,

It depends whether you receive those notifications as a customer from the portable (you should normally receive only notifications there for requests you created yourself or requests that are shared with you) or as an internal employee.

If the notifications are sent to you in your role as a customer, then - unfortunately - the requests cannot be grouped into a digest email. However, if you receive them as an agent, notifications can be batched and sent periodically.

Have a look at this KB article for more information on the topic and its settings.