Question about linking tickets from Service management to Software Projects ISSUES

[Keerthana P]

Please let know if below is possible

I have Both Service and Software Project created with me , however i need to automatically create issues in Software Project once an ticket is created in service desk project through an email.

Please provide an input ASAP

[Hana Kučerová · Accepted solution]

Hi @Keerthana P ,

you can use Jira automation functionality for this scenario - create automation rule, which will react on issue creation in JSM project and which creates copy of the issue in JSW project.

[Keerthana P]

Thanks a lot! It helped me