Community resources
Community resources
Community resources
Jira Service Management
-
Hi, i would like to understand the relation ship of someone aperring in system > users, system>jirs service management, service management project > people > role of agent and customers.&...
- Question
- cloud
- jira-service-management
-
I would like to obtain a license to add Opsgenie to my Atlassian product catalog. Please tell me how to go about getting this done. Thank you,
-
Hey! Great 2021 for whoever is reading this! I'm having a very unique and strange problem, but not impeditive. See if you can understand and tell me if ever happened to you. The versions and produc...
-
I hope you are well. I was hoping that you could maybe help me with an issue that was raised to me regarding the helpdesk. We need to be able to see the time when the ticket was created both on the ...
- Question
- cloud
- jira-service-management
- time
-
Hello all! At times, our Jira Service Management agents have issues with how formatting is done in comments when responding to customers. At times, once a comment is submitted (either internally or...
-
Can the customers access their old requests if they have been revoked and later granted access OR deleted per project and added back. What is the difference, trying to understand.
- Question
- cloud
- jira-service-management
-
Hi All, So I found an article in the Atlassian community from 2017 that provided a solution to stop internal customers from logging Support projects through the Create button in Jira, instead making...
- Question
- atl-rvw
- cloud
- jira-service-management
-
What is the estimated cost of jira service desk data center in azure? Cluster Nodes, NFS and storage. Regards.
-
Hi there, I am facing a pretty frustrating issue when using the Jira Service Desk REST API. In my specific case, when i use the temporary file upload endpoint as documented here: https://de...
-
Hi all, HNY. We do not use Jira Service Desk. We have set up a Knowledge base. How do I give customers access to that space only through a login? Thanks, Kat
-
Is there an easy way to transfer Jira Service Desk Tickets between a cloud system and an alternative on prem system.
- Question
- cloud
- jira-service-management
-
Within ITIL you have Incidents, Problems and Changes. How do you link one or many Incidents to Problems? How do you associate an Incident or Problem against a Change?
- Question
- cloud
- jira-service-management
-
Hello, We have just come across a ticket, where the word Dishonor was in the Summary, and there are documents in the KB that have the Dishonor tag, and yet 3 non-related articles turned up and the o...
-
I don't have much experience with scripting so I want to ask if anyone has set up ScriptRunner automation rule for removing users from an organization or can recommend some approach.
-
Hello, I would like to make the automation rule of sending an approval reminder email to approvers. How can I make the SLA rule and the customer automation rule in the project? Tha...
-
When an issue is created it is in an 'Open' workflow status and is unassgined until an agent manually assigns it to another agent. Even after it is assigned, it remains in the 'Open' workflow status....
- Question
- cloud
- jira-service-management
-
With email requests, a default mail address comes with the project created. We can use this e-mail address for people to email and such. We can also use a custom email account and connect it to MS. ...
- Question
- cloud
- jira-service-management
-
Hi Jira team, Is there a way to use a distribution email to have tickets get created from? For some reason under Channels it asks for a password and not just the email. Any help is greatly a...
- Question
- cloud
- jira-service-management
-
Hi, Im wondering if Jira could work with inventory control, for raw material and fixed asset, also production process, what software should I use in this. We need an inventory called perpetual...
- Question
- cloud
- jira-service-management
-
Hey all! I just finished setting up a new Service Desk with our own notification Scheme. Running through some tests, I have got my notifications to NOT notify me to my own changes....
- Question
- cloud
- jira-service-management
-
JSDCLOUD-5942 says that when a user clicks on a KB article, Service Desk opens this in a new tab and that there are no current plans to change this functionality. Fair enough, but when a new this ne...
-
Hi, Wondering what the best practise is in my case. We are a team with 20 developers in two teams. Both teams have their own clients. I created two queue's, for each team one. Based on organ...
- Question
- cloud
- jira-service-management
-
I am curious if there is a way that I can add label(s) to a project at the project level? My company has a need to group projects or service desks into common tags/labels and I can't seem to find a ...
-
Hi everyone, I try to make a new workflow from scratch with approval step but it doesn' t show me the "Add Approval option" to configure the next steps: In another workflow that I have ma...
- Question
- cloud
- jira-service-management
-
In Opsgenie, we had an instance where an escalation policy notifies the current and next on-call user, but the team has noticed that the alert will always default to the next on-call user in the ...
- Question
- administration
- cloud
- opsgenie
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 50 | |
| 14 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 5 hours ago | ||
| 17 hours ago | ||
| Wednesday | ||
| Tuesday | ||
| Sunday |