Jira Service Management

I would need to be approved by a specific user, where is that field assigned?

• Question

Dear all, We are using Jira Service Desk with different Service Request available. We need to be able to add more service request in the list of Control article suggestion section, this in order to...

• Question
• cloud
• jira-service-management

Hello, I need to create a Case in Dynamics 365 when an alert created in Opsgenie. I am not able to find any API for this trigger. If anyone knows how I can achieve this, please let me know. It wou...

• Question
• opsgenie

Me preguntaba si es posible migrar incidencias creadas en un proyecto,  a otro diferente,  y como hacer esto.  Gracias,  Un saludo.

• Question
• cloud
• jira-service-management

version:4.14 at java.base/java.lang.Thread.run(Thread.java:834) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.util.concurrent.ThreadPoolE...

• Question
• jira-service-management
• jira-service-management-server
• server

I am making an app which returns data through api and adds them as assets,but the names of assets being added should undergo utf encoding because I am not able to upload a name which contains special...

• Question
• atl-rvw
• cloud
• encoding
• insight
• jira-service-management
• +3 more tags...

Hi, We are using this api endpoint to create the project on Jira Service Desk. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-post  We ...

• Question
• cloud
• jira-service-management

i have 2 service project. A, B i create automation in A service project, when user raise ticket in A service project, will automation create and link issue in B service p...

• Question
• cloud
• jira-service-management

Hi there, I have raised 3 queries and there is still no response? Please help !   Regards,  Herina

• Question
• jira-service-desk
• jira-service-management

quanto mais cadastro de clientes mais eu consumo o meu nro de usuários?

• Question
• cloud
• jira-service-management

On the Opsgenie documentation under "Escilations" they have a video that shows lots of good rule options, however the one I need "Notify next user (in rotation)" is not available with a bunch of othe...

• Question
• opsgenie

Currently when JSM makes an opsgenie alert it makes it P3 no matter what the priority is in Jira. I would like it to match. This means at 3:14am if a backup skips a locked file and creates a medium ...

• Question
• opsgenie

As I'm sure many people here have experienced, getting a night call at 3:14am isn't fun. The SO is grumpy, the dog thinks shenanigan's are afoot and tries to helpfully alert everyone in a 1 mile radi...

• Question
• opsgenie

I was watching the video here: https://docs.opsgenie.com/docs/escalations and I noticed a lot more options including the one I need "Notify next user (in rotation)". How do I get this opti...

• Question
• opsgenie

We have a Security Operations Center (SOC) that monitors a client SIEM and when any threats are detected in the environment the SIEM creates an Alarm. From there our SOC Analyst create a ticket that...

• Question
• cloud
• jira-service-management

I have a scenario wherein I need to check if an issue is beyond the SLA, I need to exclude saturday and sunday based on the creation date. For example, if the priority of an issue is Critical, we nee...

• Question
• jira-core
• jira-core-server
• jira-service-desk
• server

example, in an "analysis" issue, when i applied a transition, Jira must be create a new issue called "Review" in another project and it has to be assigned to a specific user

• Question
• jira-service-management
• jira-service-management-server
• server

Hi,   If you look at the screenshot below to create a ticket. Where can I change the part where it says within Summary "Refresh to see summary" Why?  Well customers are creating ticke...

• Question
• cloud
• jira-service-management

I created a custom field of type Domain of Reporter. I have set the configurations and associated to applicable screens. Still the field is not visible in the service desk project it is being associa...

• Question
• cloud
• custom-field
• jira-service-management

Hi, I am in process of writing  C# to pull all open issues onto an excel. I'm able to pull one issue at the time but how do I pull all the open issues at once and with only selected fields... m...

• Question
• cloud
• jira-service-management

Hello community,   I have a question concerning image display. When a custom inserts a picture in the front-end portal of Servicedesk, the picture is displayed correctly (fig. 1 below). When ...

• Question
• cloud
• jira-service-management

Hi,  It was noted that Jira service Management version 4.14 allows the same previous password when resetting/updating the password.  Is there a configuration validation setting in Jira Se...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi,   We are reviewing Jira Atlassian to use for our internal servicedesk. We are looking for a solution that we can connect or sync our tickets with our software developers in an other Jira ...

• Question
• cloud
• jira-service-management

I don't receive notification emails for issues I'm watching at https://bigbrassband.atlassian.net/. I have checked my settings configuration in the Cloud Jira. I have checked my spam folder as well i...

• Question
• cloud
• jira-service-management

  I am trying to add an agent on a customised report for SLA success rate per agent but when i try to pick the agent name i get an error The value 'Augustine.Chirigo' does not exist for th...

• Question
• cloud
• jira-service-management