Jira Service Management

I created a custom field of type Domain of Reporter. I have set the configurations and associated to applicable screens. Still the field is not visible in the service desk project it is being associa...

• Question
• cloud
• custom-field
• jira-service-management

Hi, I am in process of writing  C# to pull all open issues onto an excel. I'm able to pull one issue at the time but how do I pull all the open issues at once and with only selected fields... m...

• Question
• cloud
• jira-service-management

Hello community,   I have a question concerning image display. When a custom inserts a picture in the front-end portal of Servicedesk, the picture is displayed correctly (fig. 1 below). When ...

• Question
• cloud
• jira-service-management

Hi,  It was noted that Jira service Management version 4.14 allows the same previous password when resetting/updating the password.  Is there a configuration validation setting in Jira Se...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi,   We are reviewing Jira Atlassian to use for our internal servicedesk. We are looking for a solution that we can connect or sync our tickets with our software developers in an other Jira ...

• Question
• cloud
• jira-service-management

I don't receive notification emails for issues I'm watching at https://bigbrassband.atlassian.net/. I have checked my settings configuration in the Cloud Jira. I have checked my spam folder as well i...

• Question
• cloud
• jira-service-management

  I am trying to add an agent on a customised report for SLA success rate per agent but when i try to pick the agent name i get an error The value 'Augustine.Chirigo' does not exist for th...

• Question
• cloud
• jira-service-management

Hi - Can anyone tell me is JIRA will support the Asset Management and CMDB feature

• Question
• cloud
• jira-service-management

Hi Community, From the View screen of a ticket, is it possible to hide the Request Type field?   Best regards, Jason Li

• Question
• cloud
• jira-service-management

I am trying to create and upload an app to jira using python flask,the app works fine when hosted using ngrok.I am able to upload the app successfully but the app.But once the app gets installed in j...

• Question
• app
• cloud
• javascript
• jira-service-management
• python

We are using Time to SLA plug-in,I have not included Saturday's and Sunday's in calendar, I have a condition like.. after 5 days 6th day the ticket should be closed I have received one ticket on We...

• Question
• jira-server
• jira-service-desk-server
• jira-service-management-server

Hi all, We have a Project that has 9 people, each with their own tasks. Right now, the order of these individuals is Alphabetical, but we'd ideally like to have it in a different order (i.e. Senior...

• Question
• jira-service-desk-cloud
• jira-service-management
• team
• user-management

Hello!   I've defined an SLA like so – but it does not work.  It's as if it was somehow not "published" (or not active) – we cannot see the new SLA on tickets. More configuration: ...

• Question
• cloud
• jira-service-management
• sla

when i used a free trial with insight，the app page couldnt show anything，but waiting at  ”Insight is loading. It may take a minute. Please hold on..”

• Question
• cloud
• insight
• jira-service-management

Hello, I am facing the same issue. I can't use our email address.  Tried the suggested steps. Nothing works. Do you have any other suggestions?    Thanks 

• Question

I work from home with online businesses.  This is how I became involved with Atlassian because I needed Trello.  What else can I do with this program? I have been reviewing it and I am tryi...

• Question
• jira-service-desk
• jira-service-management

Hi there, made project for charity organization who helps people in need (the ones who got hit by earthquake, floods, poor and similar). Jira Service Management is perfect fit for raising tickets b...

• Question
• cloud
• insight
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud
• +2 more tags...

I have a filter and I want to only give access to this for everyone in my company.   However next to My Organisation it says "Any logged in users on bXXXXXXXXXX.atlassian.net. If I choos...

• Question
• cloud
• jira-service-management

We have a JSM service project which has a Help Center portal: a URL where customers can go to login and submit technical support tickets. We don't want to have unrestricted open access (https://suppo...

• Question
• cloud
• jira-service-management

Hello I registered a webhook for when an issue is created, but sometimes when I refresh the issue-view page, the webhook is re-registered, and the entries are saved into my database severally. Pls,...

• Question
• cloud
• jira-service-management

Would like to send an email to non jira user while adding a note against an issue

• Question
• cloud
• jira-service-management

The Confluence article page was added to the Jira Service Desk as a knowledgebase article. Some of the clickable URLs on the Confluence article returns a 404 page when accessed via Jira Service Desk....

• Question
• cloud
• confluence-cloud
• jira-service-management

We are experiencing an issue where recently any replies to a service desk comment notification from an email address that is not associated with a customer are creating new issues rather than a comme...

• Question
• cloud
• jira-service-management

Good afternoon, I need your support to import a total of 50,000 incidents to jira. Is the number of incidents to import limited? Waiting for comments  

• Question
• cloud
• import
• incident
• jira-service-management

Hi, While trying to access the customer portal only, the login option appears for the customer on the login page. The user can't switch for signup from the login page. We have even enabled the public...

• Question
• cloud
• jira-service-management