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Jira Service Management
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Hi, Problem: I have created a custom field (individual selection) and set the selectable field there as standard. Now every ticket is provided with this field when it is created. I have issued ...
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I want to get a count of issues created by each organization. Is there a way to do it in Jira? Eg., I have A, B, C, D organizations that raise issues every day. How can I get a count like this? A- ...
1,572 views 5 0 Deleted user May 30, 2021 -
Hi, For some reason my customers are unable to see the description of their issues in the customer portal, I have checked to ensure the field is set as visible, which it is, but they still a...
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Hi, Trying to integrate new insight under service desk. I want to list all the assets under one field as was used to do with the previous app. However, it is not showing all, but a few. Was follow...
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Using automation for jira, I am only wanting to trigger the automation rule if the comment is primary action. I read this article, and solution is not correct, as the solution only ref...
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Customer and Agent Log in Screen does not take the customized screen . Whenever we are creating a new Log in for Customer for the Specified Project , it is not taking the customised co...
519 views 1 0 Deleted user May 30, 2021 -
How can I got the following functionalities in Jira service management or other add-ons Eg: Incidents/tasks must not be assigned to the resource when he/she is on leave. Linkage to HRMS or A...
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HI , Please can someone help me as how i can create an recurring jira card in my ITSM board. for example Daily triaging. his is a daily activity .. is there a way ?
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Hi All! So obviously we're sifting through a lot of tickets everyday / giving updates & comments on tickets. There's days where I don't remember what I last updated/commented and I would like to ...
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Hi Guys! What value should be used when filling out service tier attribute on a service object creation via automation? Thanks, Robert
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- jira-service-management
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I am using the cloud instance of Jira Service Management and I was able to successfully import my assets into Insight (built-in/not plugin). In all the documentation I have come across, there is an ...
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How can I add a video file to the pages section of the knowledge base?
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Hi all, I'm using automation to process subjects on incoming emails and set multiple values on a ticket from it. Everything works great as long as the email is typed with the proper casing eg: "David...
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A abertura de chamado por e-mail parou de funcionar sem o menor motivo aparente. tentamos resetar a senha e passou a apresentar esse problema coloco aqui uma imagem do problema ocorrido
498 views 1 0 Deleted user May 28, 2021 -
I see that we have subtasks for our JSM company templates but we need subtasks to serve as checklists in our our Team project types for JSM. How do we do this? I could not find anything on the commun...
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Hi all, I've followed the instructions in Define approvers for a request type | Jira Service Management Cloud | Atlassian Support I have a custom "User Picker (multiple ...
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Not currently getting any tickets created after configuring an email at project -> Email requests -> add email. The emails are received to the email address fine but doesn't crea...
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Hello, I am currently testing the service management tool to report issues related to our Microscopy lab and the facilities associated with it. Most of our facility users are from (UC Berkeley)...
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I do not see 'Customer Invited' event in the Customer Notifications settings, but it should be there according to this article https://confluence.atlassian.com/servicedeskcloud/blog/2018/07/cust...
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I installed Jira Cloud for Excel and setup to Get Jira Data from a filter in a Jira Service Management Project but the extract is having a problem with two timestamp fields that are to be extracted. ...
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I juste found out that, for Atlassian, the financial year 2022 is from july 2021 to june 2022. Are the quaterlies in the Atlassian Cloud roadmap the same to their financial year ? For Th...
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Good Day, I have a problem with the view screen on the customer portal. The order of the fields on the create issue screen and on the portal are the same, however, when the issue is created it displ...
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Hi, We are using the atlassian-connect library to call a REST that should give us a list of all users that are reporters in a certain project. We need to use authenticatedAsAddon (and not ...
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We are running Jira Server and we have been using the User Profiles for Jira add-on to fetch user properties from LDAP. We would like to migrate our instance to the Atlassian cloud but this ad...
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