Approval only in some cases

[John Black]

I have a request type in Service desk where usually I don't need approvals.

But in some cases (decided by service desk agents) we need to send specific tickets to approval.

What would be the easiest way to do it ?

I was thinking to create a separate issue type with approvals and let service desk agents to change the type, but its a bit complicated and I was wondering if there is an easier way ?

Thanks

[Mikael Sandberg · Accepted solution]

The way I did this was by adding a Waiting for Approval status in the workflow, and when you transition to it the agent has to enter the approvers.