Using jira as a ticketing system

[Rabih Maatouk]

Hello Guys 

Can we do the below using jira 

1- Sending an email to myemail@company.com and once the ticket created, this user should receive a notification (by email) saying that the ticket is created with reference number (JIRA-9 for example)

2- Create ticket directly from Inside Jira and receiving updates each time some changes are applied to the ticket

[Dirk Ronsmans · Accepted solution]

Hi @Rabih Maatouk ,

Yup thats one of the things that Jira (JSM) can do for you.

You can link one of your own email boxes to the Email channel and the notifications that are build in will take care of that notification.

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

You also can have an agent create a ticket directly in Jira (or through the portal). Again notification schemes can define when an update is sent.

https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/