Create Jira ticket thru email using external email address

Can we create a ticket in Jira thru email using a non-domain (external) email address?

1 answer

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Sure as long as either

you have added the external email as a customer
you allow anyone to send in requests by email and the will be added as a customer

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* I've already added the email as a customer to the Project

* If I don't allow or add the domain, it won't work?

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It should work unless you have restricted access to only your domain. Are you saying that you’re testing and it is not working?

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Yes - we've restricted it only to our domain.

Thanks for checking!

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